Trojan.Gen, Trojan.Gen.2 and Trojan.ZeroAccess.B

Norton Security | Norton Internet Security
21

services.exe is now fixed.

 

step 4. (a)

 

Appears ESET may not be logging correctly, so watch for that.

 

Please read carefully and Slowly

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

 

Quads

22

Here is the log. I had to go find it after ESET ran, and I have a feeling your warning that ESET might not be logging correctly was accurate. If it did not log correctly, what should I do?

 

Also, last night I had a Norton Auto-Protect pop up saying Trojan.Zeroaccess!inf had been discovered and needed attention, as it needed to be manually removed. I haven't touched it, as I do not want to mess with anything unless you tell me too.

23

Are you using IE or Firefox / Chrome to scan with ESET??

 

The Norton detection with hope would be the quarantine folders for programs used.

 

Quads

24

IE

25

I ave been looking though some logs,  It appears ESET has a problem with something to do with IE, but not Firefox or Chrome using the smart installer

 

Quads 

26

I got Firefox and ran the scan again. Here is the log.

27

Step 4. (b)

 

Disable Norton for say 30 minutes

 

 

Download OTL http://www.bleepingcomputer.com/download/otl/

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created.

 

Quads

28

I ran OTL, but I got a pop up box that stated:

 

Win 32 Error. Code: 23

Data Error (cycling redundancy check)

 

The OTL.txt was created and is attached, but it does not appear that extras.txt was created.

 

Should I run the scan again?

29

From what I can see, uninstall

 

ESET Online Scanner

Ask Toolbar

 

I have to script for the rest.

 

Quads

30

I went through Control Panel and uninstalled ESET Online Scanner and unless it is hiding somewhere else I had already uninstalled the Ask toolbar.

I never used it and found when I had it installed my internet explorer ran rather slow. I had uninstalled it months ago, but when I had an update available on Java (I think it was Java....), it got reinstalled and I immediately uninstalled it.

31

Disable Norton for say 30 minutes

 

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

 

The output log, should be placed in the C:\ _OTL folder after.

 

Quads

32

Here is the log.

33

How is your system running now??

 

Quads

34

Good. Doesn't seem as sluggish. I haven't had any Auto Protect pop ups in a few days either.

35

Disable Norton

 

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

 

After that you are free to go on your merry way.  You are now fixed / Solved.

 

If you want Malwarebytes download the Free version to install and don't click the Trial button

 

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

 

Quads

36

Thank you Quads!!!

37

Quads here is my log. Can you help me? Thank you

38
mikenkesh07 wrote:

Quads here is my log. Can you help me? Thank you

No, I am not going against your system due to going against instruction and warnings

 

" ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors. "

 

Good Luck