Plugging in (USB) a Wallet pix product causes my 360 to say it detected a Trojan Horse high risk virus. When I unplug the Wallet pix USB, 360 says it's been resolved. I don't know if this is an actual threat or not but I need the Wallet pix software to install my pictures the the Wallet pix. Any ideas on if it would be safe to continue to do so, or is this actually a virus coming with the product? The product was sold in a store & has an online site including support. Thank you for your information.
Yogesh, thank you for your info & reply. I did the scan of the USB drive & 360 found 1 risk detected & requiring attention. I wasn't sure if I should "fix" it so unplugged. I will check the link to the other problem with this wallet pix. I emailed wallet pix also. Thank you, again, for your reply & welcome.
Peggy:)
I purchases a Wallet Pix today, and couldn't wait to get home and put pictures on it. When I connected it to the computer I received the Trojan Horse error. Has anyone had any luck on figuring out what to do from here?
Please read the post by Yogesh_Mohan with regard to this issue.
Plugging in (USB) a Wallet pix product causes my 360 to say it detected a Trojan Horse high risk virus. When I unplug the Wallet pix USB, 360 says it's been resolved. I don't know if this is an actual threat or not but I need the Wallet pix software to install my pictures the the Wallet pix. Any ideas on if it would be safe to continue to do so, or is this actually a virus coming with the product? The product was sold in a store & has an online site including support. Thank you for your information.
I tried the scan listed by Yogesh_Mohan, and received the same information as Peggster when she tired it. I also checked out the link on Yogesh_Mohan 's msg and they have no solution either. So I decided to loan pictures anyway. I left the Norton Security Risk (Trojan Box) open, loaded the pictures as stated on the instructions, closed it per the instruction and...tada, it works!
After adding the pictures I ran Norton to clean the Trojan Horse code.
Message Edited by ltlredd on 08-26-2009 07:08 PM
Message Edited by ltlredd on 08-26-2009 07:25 PM
Message Edited by ltlredd on 08-26-2009 07:28 PM
Yogesh_Mohan’s post would indicate that it is a false positive. You can add the file to scan and auto protect exclusions, so that it is not an issue. He also recommended that you discuss it with the company that produces it. Norton can not change to allow code that looks like malware. It is up to the company to correct their product.
Hello all,
Thanks for all your replies & help. After no response via email, I called them (800-507-1357). The fellow I spoke with said not to use the product, it was defective with a virus, return it & get another as they have had a problem with this when the product is sold thru others. I think he wanted me to buy it from them directly. He didn't seem very professional or knowledgeable. I do feel with all the info you all have given that I can safely download & use it.
Ltlredd...thanks for sharing. So, you had no problems w/a virus by loading the pics, etc? I will try that & scan w/Norton after.
Delphinium...thanks for your reply. I will look into how to add the file to scan & auto protect exclusions.
I still felt at a loss after talking to the company but think it would be safe to use it anyway.
Thanks again & I will let you know should I have a problem.
Peggster:)
My Firefox home page is Google.com. It has no ads.
Since Saturday morning I've been using Chrome instead: Norton hasn't detected any threats since.
Don't know if it is safe to use Firefox.
Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0
What is your home page in Firefox? It could be some malformed ad on your home page that is causing this detection.
So, today I didn't went to Facebook, I just opened Firefox, and went to some perfectly normal and legitimate sites. At the same time, I performed a quick scan using Norton 360. Once again, a new Trojan Horse was detected. Again a tmp file in the Firefox folder.
So, i beginning to think that the problem may be related to Firefox, not to the sites I visit.
I tried to past a print screen with the Norton report here but the site didn't allow me...
Any ideas?
Hi,
thank you for the reply.
Yesterday, it happened again. I left the computer on Facebook for about 2 hours while I was doing other things, and when I returned, Norton had detected another Trojan Horse on another tmp file in the Firefox folder. It is probably some malicious ad on Facebook.
It is quite possible that one of the websites you visited is the source of the malware. It could have been placed in an advertisement on the site, or the site itself could have been compromised. The fact that you were attacked twice, but not on every visit, can be attributed to an ad being there on one visit and not another, or the malware itself is designed to infect randomly to help evade detection on the website. It sounds like Norton took care of things. You might want to investigate a Firefox add-on called NoScript, which will block these sorts of attacks from third-party websites (like ads). It has a learning curve, but you will get the hang of it quickly.