I have been a Norton subscriber for many years. My current subscription, Norton 360 expires in 8 days. I need to downgrade my Norton 360 because I no longer need to support 10 devices. I wish to downgrade to “Deluxe”. The site does nothing but send me in circles. When I click on support I get this error message: " Bad Request
Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." This really sux and I’m just about fed up with the situation. So if someone from support is willing to contact me and help me with this process, I would greatly appreciate it.
When trying to contact Norton Support be sure you have turned off any VPN and ad blockers.
are you US?
Where/How are clicking on "support?
What’s your default browser?
Have you recently restarted (not Shut down) machine?
Have you cleared browser cache n’ cookies?
Are you clicking on “support” within Norton 360 user interface?
contact Norton Support calls https://support.norton.com/sp/en/us/home/current/contact via my default Windows browser.
Note: VPN & ad blocker = off
Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
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AI Overview
The “Bad Request: Size of a request header field exceeds server limit” error usually indicates that the browser is sending a request with a cookie or header that’s too large for the server to handle. This often happens when there are too many cookies stored, or if a cookie or header has grown too large due to excessive data storage.
Here’s a breakdown of the problem and how to fix it:
What’s happening?
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Request Headers: When you visit a website, your browser sends information about itself (like cookies) to the server in the form of “headers”.
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Size Limits: Servers have limits on how big these headers can be.
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Oversized Headers: If the browser sends a header (often a cookie) that’s larger than the limit, the server will reject the request and return the “Bad Request” error.
How to fix it:
1. Clear Browser Cookies and Cache:
This is the most common solution. Clearing your browser’s cache and cookies will remove any potentially oversized or corrupted data that’s being sent in the header.
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Chrome: Go to Settings > Privacy and security > Clear browsing data.
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Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.
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Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
2. Try Incognito/InPrivate Mode:
If clearing cookies doesn’t work, try browsing in incognito or InPrivate mode. This mode doesn’t use your stored cookies, so it can help pinpoint if the issue is with your cookies.
3. Flush DNS Cache:
In some cases, the issue might be related to your computer’s DNS cache. Flushing the cache can help.
- Windows: Open Command Prompt and type
ipconfig /flushdnsand press Enter.
4. Check for Corrupted Cookies:
If clearing cookies doesn’t work, it’s possible a specific cookie is corrupted. You can try deleting individual cookies associated with the problematic website.
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Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Manage Data.
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Chrome: Go to Settings > Privacy and security > Site settings > Cookies and other site data.
5. Check for Browser Extensions/Add-ons:
Some browser extensions or add-ons can also cause issues with headers. Try disabling them temporarily to see if the error goes away.
6. Update Browser:
Ensure your web browser is up to date, as updates can include fixes for these types of issues.
Yes, I am U.S. I am clicking on support in my account. Default browser is Chrome. Have also tried Edge. Still the same problem. Computer is shut down every night and restarted the next day. Have not cleared cache or cookies.
No VPN is active.
Why not?
Can you Restart (not Shut down) machine?
Norton LiveUpdate + Restart (not Shut down) machine
Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
Can you try Contact Norton™Support - Norton Phone Number, and Chat Support
https://support.norton.com/sp/en/us/home/current/contact
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https://support.norton.com/sp/en/us/home/current/help-center
