Why not?
Can you Restart (not Shut down) machine?
Norton LiveUpdate + Restart (not Shut down) machine
Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
Can you try Contact Norton™Support - Norton Phone Number, and Chat Support
https://support.norton.com/sp/en/us/home/current/contact
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https://support.norton.com/sp/en/us/home/current/help-center
