I recently bought a new Windows 8 laptop which came with an installed 60 day trial version of Norton Internet Security. I already have a multi-computer account for Norton 360 and would like to switch to that rather than use the trial version already on the laptop. I tried downloading the Norton Removal tool as well as N360S300EN, running the Norton Removal Tool 3 times with restart, and then running N360S300EN, but I got a popup informing me that there were compatibility issues and I wasn't able to install it. Any suggestions would be very much appreciated.
Hi, I'm trying to install Norton 360 on my Aunt's laptop and I'm having a similar issue to the "computer doesn't even 'see' disk" thread. The difference is that I put the disk in and it went through the whole process of uninstalling the old version, then it needed to restart, and now nothing happens when I put the disk in. It probably doesn't help that I'm used to using Windows XP, and this thing has Vista and I can't find my way around it...! Anyway, I now feel that I've made a right mess of things, so any help would be greatly appreciated.
Hello catwhisperer79,
Try the above steps mentioned by Phil_D, if still you have issues means then you can try the below steps to fix this DVD drive issue on your computer. go to the below website and download the fix tool run it and restart the computer. hope it shoulfd fix your issue. if not let me know
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Regards
Vishwanathan
DingDingDing!
Yes, I did indeed remove the disk - a little voice in the back of my head piped up with "but won't it not start with a disk in it?" So thank you, everything you said looks perfectly straightforward and easy even for me to follow (it's a real case of the visually impaired leading the blind with me and my Aunt) and I will give it a go as soon as I can get back down to her place.
Whoops, replies don't go immediately below the post that they relate to.... ok.
viswaanathan_98 - thank you, I had actually in my desperation tried putting in a music CD and a DVD and nothing happened then either, so I was wondering if there was something wrong with the drive. And again, I didn't have a clue what to do about it, so that'll be an added bonus if I can solve that!
catwhisperer79 wrote:Whoops, replies don't go immediately below the post that they relate to.... ok.
viswaanathan_98 - thank you, I had actually in my desperation tried putting in a music CD and a DVD and nothing happened then either, so I was wondering if there was something wrong with the drive. And again, I didn't have a clue what to do about it, so that'll be an added bonus if I can solve that!
Hi,
Have you looked in your device manager to see if there are any problems being reported for that drive?
Thanks everyone, Phil_D's step-by-step guide pretty much did it. I wasn't prompted to enter the product key, and ended up with "Subscription status: 13 days remaining". I clicked on "renew", then entered the product key and away to go. Hooray!
The DVD drive works just the way it should when a disk is inserted, and I now know to use the device manager to heck it, so there's something to treasure for the future 
You can try this:
If you use Identity Safe for your Logins, please back it up (export) the data so it can be Restored (Imported) after you install a copy of N 360.
Please remove the trial copy of NIS you have installed, using the Control Panel uninstall via Programs & Features.
Download and run the Norton Remvoal Tool once and reboot after it is completed. The NRT can be found here: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUserProfile_en_us&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb
Loginto your Norton Account (on the new system) and click on the Yellow Download button - that should begin the download of N 360, install it and activate it for you.
Once installation is complete, open N 360 and manually Run LiveUpdate as many times as necessary for it to respond "no more updates found". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates found" and then reboot one last time.
Once totally updated, don't forget to Restore/Import your ID Safe data if required.
Please keep us posted.
Thank you so much for your help. Once I have removed the trial version is it safe to login to my Norton account and download Norton 360 since there will be no firewall or antivirus active, or should I turn on Windows Defender and Firewall even though this might interfere with the installation of 360? It just worries me a little to be active on the internet even for a short while without an antivirus product.
Thank you again.