Trouble with Norton 360 V 5 Re-installation

Norton Security | Norton Internet Security
1

Hello All

 

I have been struggling to re-install N360 Premier V5 after it mysteriously disappeared (I blame my 7 year old....).

 

I have followed all of the instructions regarding "cleaning" the laptop beforehand by using BUDump.exe and Norton Removal Tool (which I ran twice followed by reboots, as instructed elsewhere).

 

I then come to re-install N360 V5.  The file that I downloaded is N360-PREMIER-ESD-18-6-0-29-EN.exe (in case that makes a difference).

 

I open the file from my desktop using Admin rights.

 

I then click OK to allow the program to make changes to my laptop (which runs Windows 7).

 

For two very brief periods of time the black "Initializing Please Wait" screen (with the gold revolving arrow in the middle) appears and then.....nothing.

 

It clearly is not initialising!

 

Any thoughts?

 

Thanks.

 

David

2

@ Cyberlife

 

It's a personal laptop so that's not the issue, but thanks!

 

D

3

Hello All

 

I have been struggling to re-install N360 Premier V5 after it mysteriously disappeared (I blame my 7 year old....).

 

I have followed all of the instructions regarding "cleaning" the laptop beforehand by using BUDump.exe and Norton Removal Tool (which I ran twice followed by reboots, as instructed elsewhere).

 

I then come to re-install N360 V5.  The file that I downloaded is N360-PREMIER-ESD-18-6-0-29-EN.exe (in case that makes a difference).

 

I open the file from my desktop using Admin rights.

 

I then click OK to allow the program to make changes to my laptop (which runs Windows 7).

 

For two very brief periods of time the black "Initializing Please Wait" screen (with the gold revolving arrow in the middle) appears and then.....nothing.

 

It clearly is not initialising!

 

Any thoughts?

 

Thanks.

 

David

4

Thank you for the info.

 

Did you try creating a new user account and then install the Norton product?

5

Cyberlife

 

If no-one has said so before, you are a genius.

 

I set up a separate Admin Account and it loaded up straight away.

 

Thanks for your help.

6

chezmorris

{stage whisper]

Noone has said so because we don't want him to outgrow his hat size :smileywink:

[end whisper]

7

Thank you!!! :smileywink:

 

@ chezmorris,

 

If you have any problems in future, please let us know.