Trusteer Rapport

Hi all

 

As a newbie, forgive any errors but I have been trying to find out if I need Rapport as my bank (HSBC) seem very determined to get me to use it. I understand many banks are doing the same but I cannot find out what it does or if I need it with NIS2010 installed.

 

Can anyone offer any advise or insight please?

 

Cheers

Trusteer Rapport is a browser add-on that adds a layer of security between you and a supported website. I found a nice little informational article on it here:

 

http://www.talktalk.co.uk/technology/reviews/antivirus-and-firewall-protection/trusteer-rapport.html

 

As far as whether you need it or not, that's up to you. I don't see any reason why it would conflict with the browser features of NIS, though obviously I haven't tested it myself. I can't really tell you if you should use it or not, because I haven't tried it and I don't have a bank that supports it. But if you read up on it and decide you want to give it a go let us know how it works out.

Hello dragon1

 

You could try checking out the website that makes the program and see what it says. See if it can be uninstalled easily in case it does conflict with NIS. Do a search and see if there are any people that may be complaining about the program.

I use trustee rapport  without any problems.Had it for over a year makes sense to have another layer of protection.and its free.

Thanks to all for the input. The link to the talktalk  item was interesting. It points out that screen print etc. is blocked and that means you cannot paste part of a screen to One Note which I use a lot to keep proof of banking transactions rather than print and keep paper copies.

 

I tried it and that is indeed the case - so no good to me. Now to see if it uninstalls well. Same article says it does so we shall see. If anything is found or Truteer or HSBC can offer a workaround I'll post again.

I save all my bank statements using print screen and then saving them.Perhaps its just your banks website that doesnt let you do it.

To be fair to Trusteer they have replied asking me to try some new settings re screen capture but I have already uninstalled it as I am still not convinced of the need or what it does.

 

I have advised them of this and the fact that there are files and folders left after uninstalling as they instruct. So I am ending this topic.

Hello dragon1

 

Since you got the answer to your question, could you please mark the thread which gave you the solution even if it was your own. This way everyone will know that the thread has been solved and will be able to find the answer quickly. Thank you.

Hi Welcome to Norton Community

 

 

 

Norton Antivirus and Internet security

 

 

Detects and removes keyloggers

 

But with new threats popping out its very hard to keep up

 

norton does have Sonar cloud Scanning and other features

 

 

changing the Firewall to Advanced can make things Difficult for not so tech savvy people!

 

but changing it to Advanced does help

 

it can alert you when a program with keylogger activity/behaviour is working.

 

As for screenShot/capture Malware goes i`m not sure how it is able to freeze them.

 

Keyloggers can take screenshot log keystrokes/wesites visited

 

this software is not so well known 

 

 

http://forum.kaspersky.com/index.php?showtopic=106256

 

 

 

Check out this kaspersky Discussion about this Program

 

 

 

 

A security Product Detected as  a keylogger??

 

 

Hmm

 

 

I suggest you don`t install it on your computer.

 

 

Wait For others to respond

 

As far as I know no Product has 100% assurance to prevent keyloggers and other info stealing applications.

 

 

 

 

BanMidou

Thanks for your speedy reply.

You know, at this point I had no intention of installing "Trusteer Rapport". As mentioned in my last post, some of their claims just seem a bit wild for my liking, i.e. claims written by ad men without any technical knowledge.

Nevertheless, I was looking for something better than the wild claims made for this product, e.g. someone that has had real examples of the protective functions this product has performed. However, at the moment, there seems to be no such thing as “real experience” where this "Trusteer Rapport" is concerned, just “ad men” claims.

Please note, I did do some research on this utility before approaching this forum but like the info on "Kaspersky’s Forum" I found nothing substantive.

Cheers



UK Bob

We have seen a few users with Trusteer Rapport on board.  There were issues with slowing of the system. This link to several complaints by users may be useful.

 

http://www.computing.net/answers/security/rapport-security-software-avoid-using-it/28295.html

 

Nother issue that was remarked on by users is that it does not uninstall cleanly or is difficult to uninstall.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Trusteer-Rapport/m-p/208547/highlight/true#M103610

 

The banks like it because it reduces their liability.

Delphinium

Thanks for your input on this discussion, the URLs you've supplied has added some more knowledge to this debate and that is if your PC is well protected then there is no need to take an unnecessary risk and add Trusteer Rapport to your system.

I now believe that this product is primarily aimed at naïve/careless online bank users that have very little or no protection on their computers, rather than well-protected machines.

The main reason I started to ask about Trusteer Rapport was because a woman at work was asking about this utility that her online bank, Santander, was pushing. After an hour’s worth of research I recommended that she did not install this product (she is also a NIS2010 user). Thankfully, this weekend’s debate has reinforced my recommendation.

Once again, thanks for your contribution.



UK Bob

Hello ukbobboy

 

I just wanted you to know that with a current subscription for NIS 2010, you are entitled to a free upgrade to NIS 2011. The same thing woud apply to your friend if their subscription is current.

 

This is the link for NIS 2011. If your current NIS 2010 is working without any problems, then you can run NIS 2011 right over your NIS 2010. As a safety precaution,  I would backup your Identity Safe. You can get your key from www.mynortonaccount.com

 

 

http://www.norton.com/nis11




Please run live update until no more updates and then reboot.

If you decide to upgrade to NIS 2011, please come back and let us know how you made out. Thanks.

Hi Trojan Terminator

 

Thanks for your info, I shall pass it onto  the woman at my workplace.

 

 

UK Bob

 

PS. I also use NIS2011 as part of my online protection.

 

 

I was checking out Trusteer rapport a while ago and browsed to their site.  I noticed afterwards that NIS 2011 had put it in the "Sites Reported to Symantec" History category.  I didn't actually "report" anything. Trusteer.jpgtually "report" anything myself.