Trying to cancel

Your website states that a refund can be obtained up to 60 days after automatic renual.  I have been trying to request a refund For Norton 360 Deluxe for Windows since September 28.  How do I get the refund?

 

Hello. Go here to start the process: https://support.norton.com/sp/en/us/home/current/autorenew?inid=communit...

SA