Trying to set up Norton for my ipad and iphone

I have just purchased Norton 360 Deluxe. it says i can connect 5 devices , up to now ive put it on my mac book ( Monterey ) and my iphone . I tried to contact Norton because I could not log in ! I kept getting messages, saying wrong password ! but id only just set it up ! Anyway i requested a password thing 3 times, and got a msg , saying that an email had been sent, 3 times ( I waited 10 -15 mins between each request ) no emails arrived ! I could not get into chat or phone , kept bringing up the options page . I gave up, and created a new account , which finaly got accepted . I have 2 issues How do i link my 360deluxe to the new account i had to create ? While trying to download 360 on my iphone , i am halfway through installing it , and I need help , because the instructions on screen , do not match my menu . How do I get to speak to someone , at apple ? Also , following the on screen instructions , i clicked on add another device , added the phone & despite being told to scan the QR code to continue , I have been charged a further 22 gbp ? Despite being told my subscription covers 5 devices ?How do I get my money back for the phone ? Thanks in advance !