Turn off Download New Version not working

Norton Security | Norton Internet Security
1

Norton Internet Security 2012 - Settings / Computer / Updates / Automatic Download of New Version

 

Today was one of the worst experiences I have had to date with regard to Norton LiveUpdate, but that and other frustrations aside I would simply like to ask .....

why Norton included the new engine 19.6.2.10 in the LiveUpdate download when I have that option turned off?

However, it has always done it, it is not something new! Today it just made matters even worse.

A new engine is a new version isn't it?

 

Automatic Download New Version Off.png

2
crisoco8722 wrote:

Norton Internet Security 2012 - Settings / Computer / Updates / Automatic Download of New Version

 

Today was one of the worst experiences I have had to date with regard to Norton LiveUpdate, but that and other frustrations aside I would simply like to ask .....

why Norton included the new engine 19.6.2.10 in the LiveUpdate download when I have that option turned off?

However, it has always done it, it is not something new! Today it just made matters even worse.

A new engine is a new version isn't it?

 

Automatic Download New Version Off.png

I do not know whyt you have had an issue with live update today because you do not say. I do not know why you have disabled all of the above.

 

If you are using NIS then you have to install new engines if you want to attempt to keep ahead of malware. Otherwise what is the point of having NIS.

 

I cannot give you the official view. I would say NIS 2012 is a new 'version' compared with NIS 2011 but to avoid confusion perhaps one could say NIS 2012 is a new release. When the engine changes that is a version change within NIS 2012.

Sooner or later NIS is designed to update itself to the new engine.

 

3

I do not know whyt you have had an issue with live update today because you do not say. I do not know why you have disabled all of the above.

 

I am sorry cgoldman for not including all that information but it would have been a very long story and my simple question would have become lost. In a nutshell I have disabled all these options because LiveUpdate and Quick Scans are executed via Windows Task Scheduler and Manual Updating. Automatic LiveUpdate and Quick Scans following Automatic LiveUpdate are the cause of my system freezing. I no longer have any problems when the GUI settings are disabled. The main issue remaining is stopping Norton automatically downloading new engine versions via LiveUpdate. I want to run these independantly either from the GUI Version Checker or some online download source that does not use LiveUpdate.

www.norton.com/nis12  is never kept up to date with the latest engine.

 

This is in more detail .....

Today when LiveUpdate ran (triggered by a Windows Schedule) I could see that a new engine was being downloaded due to the size of the update. The update didn’t complete. Manually running the update produced the error 8504.101 and Norton Autofix even tried to apply a fix. The end result was that Windows crashed. On re-boot Windows had to apply its own fix and eventually Windows loaded successfully only to be presented with a barrage of popups from Norton telling me among other things that the Firewall was not enabled. Then Windows told me I did not have any Anti-Virus installed and wanted to search the internet for me to find one. Neither Norton itself or LiveUpdate would run from the start menu so I completely uninstalled Norton and then ran the Removal Tool. The Removal Tool froze during the process and I was left with three engines installed 19.5.1.2 & 19.6.1.8 & 19.6.2.10. After about 4 attempts I managed to get the removal tool to remove everything. The direct download at www.norton.com/nis12 would only download version 19.5.1.2 so LiveUpdate still had to be run to obtain the latest version 19.6.2.10,  and that was not the end of the story, all the user configuration settings had to be re-established along with all the Windows Schedules which were deleted by the Removal Tool.

 

Some further background information is available here and here.

 

If you are using NIS then you have to install new engines if you want to attempt to keep ahead of malware. Otherwise what is the point of having NIS.

 

Yes, I am aware of that! See above.

 

I cannot give you the official view. I would say NIS 2012 is a new 'version' compared with NIS 2011 but to avoid confusion perhaps one could say NIS 2012 is a new release. When the engine changes that is a version change within NIS 2012.

Sooner or later NIS is designed to update itself to the new engine.

 

One could also assume that the option in settings refers to the main version change from 2012 to 2013 but reading the forum I find reference everywhere to the latest version of the engine.

 

It is not very clear. Would it be possible to have the official Norton interpretation of 'release' and 'version' please?

4

Hi crisoco8722,

 

A new version would be, as cgoldman said, an upgrade to the next full release, such as NIS 2013.  What was downloaded today was a program update which patches the current version.  The setting you mention does not pertain to updates which are necessary to correct issues or change functionalities in the current program.

5
crisoco8722 wrote:

www.norton.com/nis12  is never kept up to date with the latest engine.

 

This is in more detail .....

Today when LiveUpdate ran (triggered by a Windows Schedule) I could see that a new engine was being downloaded due to the size of the update. The update didn’t complete. Manually running the update produced the error 8504.101 and Norton Autofix even tried to apply a fix. The end result was that Windows crashed. On re-boot Windows had to apply its own fix and eventually Windows loaded successfully only to be presented with a barrage of popups from Norton telling me among other things that the Firewall was not enabled. Then Windows told me I did not have any Anti-Virus installed and wanted to search the internet for me to find one. Neither Norton itself or LiveUpdate would run from the start menu so I completely uninstalled Norton and then ran the Removal Tool. The Removal Tool froze during the process and I was left with three engines installed 19.5.1.2 & 19.6.1.8 & 19.6.2.10. After about 4 attempts I managed to get the removal tool to remove everything. The direct download at www.norton.com/nis12 would only download version 19.5.1.2 so LiveUpdate still had to be run to obtain the latest version 19.6.2.10,  and that was not the end of the story, all the user configuration settings had to be re-established along with all the Windows Schedules which were deleted by the Removal Tool.

 

Some further background information is available here and here.

 

If you are using NIS then you have to install new engines if you want to attempt to keep ahead of malware. Otherwise what is the point of having NIS.

 

Yes, I am aware of that! See above.

 

I cannot give you the official view. I would say NIS 2012 is a new 'version' compared with NIS 2011 but to avoid confusion perhaps one could say NIS 2012 is a new release. When the engine changes that is a version change within NIS 2012.

Sooner or later NIS is designed to update itself to the new engine.

 

One could also assume that the option in settings refers to the main version change from 2012 to 2013 but reading the forum I find reference everywhere to the latest version of the engine.

 

It is not very clear. Would it be possible to have the official Norton interpretation of 'release' and 'version' please?

Sorry to hear your system is freezing but really I suggest that the problem is outside of NIS, it is just that NIS is triggering something which in turn causes your freeze. With proper diagnostics it would be possible to trap when your system freezes and get to the root cause. I have done this in the past but only in conjunction with Microsoft guys who are far better than I in interpreting the dumps produced.

 

the /nis12 is updated but only after a period of time. It serves its purpose but not as a workaround for what you are seeking to do. ie. keep your system updated by reinstalling NIS all the time.

 

The option in settings is NOT for release changes i.e. 2012 to 2013.

 

If you go to Support, then about, you will see reference to "version: 19.6.2.10", so I think you can take it that generally norton considers an engine change as a version change.

6

Thanks everyone for responding.

 

Sorry cgoldman but as I understand it from what you are saying when the engine changes that is a version change and switching that off in settings should stop it downloading with LiveUpdate, but it doesn't?

 

So where is the actual download link that will give me latest engine version? Version Check in the GUI is a very roundabout way of getting it!

 

Yes you are right in saying the dump files need professional interpretation but I had a quick look and basically the problem stems from an older motherboard / driver being overloaded. There is nothing wrong within Norton except that it is not suitable in its present form for systems with limited resources, but having said that I have seen up to date computers crash with Norton for similar reasons.

 

Norton should be configured so that users with computers which have limited resources can disable certain options (like I mentioned) to allow intensive updates or the like to take place. It can be done with just a little thought and listening to user feedback.

7
No. I am saying that an engine change is a version change as "version" is the nomenclature used by Norton within the product itself. I am not saying that you can turn off receiving engine changes -  unless you completely disable Norton.

 

There is not an actual download link. The engine change can be 'forced' by manually running liveupdate and otherwise will eventually be pumped out if you never manually run liveupdate.

 

Norton has minimum system requirements. Outside those I see no reason why Norton should not work. However, I am no idea when you refer to "driver being overloaded" as to what you are referring to.

 

I do not believe Norton needs to make any modification. disabling its features is counter productive. If your system meets the min requirements then I would suggest looking at why your driver is being overloaded and how this might be corrected.

 

Sorry, I dont think I can add further to this thread. Good luck.

 


 

8

Thank you for your contribution cgoldman.

 

Whilst I realise that this thread has become exhausted I do feel that some of your final comments are unjustified and do warrant a reply.


No. I am saying that an engine change is a version change as "version" is the nomenclature used by Norton within the product itself.

 

In that case the wording in Settings / Computer / Updates needs to be changed from

 

Automatic Download of New Version     to     Automatic Download of Major Release

 

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There is not an actual download link

 

There is a download link. It is here ........  Norton Update Center

 

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I am not saying that you can turn off receiving engine changes -  unless you completely disable Norton.

 

Yes, I understand what you are saying but there should be an option to do that so that users can decide for themselves how they obtain the update. There are options available as pointed out by Preetha_G  here.

 

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Norton has minimum system requirements. Outside those I see no reason why Norton should not work.

 

That is a very broad statement to make. There are many other considerations to take into account.

 

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I do not believe Norton needs to make any modification.

 

I totally disagree with that statement.

 

It would appear that Norton has not taken on board any of the genuine concerns that I have especially as some of those concerns are actual faults with the basic configuration.

 

For example. I have pointed out ......

 

1. The default setting Off for Enable Boot Time Protection does not allow certain features to start early enough and which may in turn have security implications.

 

2. User specified programs will not turn on Silent Mode if a delay has been applied to the process in Norton Startup Manager.

 

3. Delays have to be applied in Windows Task Scheduler otherwise the trigger will not activate the required schedule.

 

4. Windows scheduled tasks will not run withour a parameter.

 

5. Norton Scan Scheduler has insufficient options to properly schedule a scan.

 

6. It is impossible to schedule anything other than scans within Norton.

 

7. Automatic Scans that take place either in Idle Time or as a result of an update do not take into account individual computer resources at that particular time, they just run like it or not. That is wrong!

 

8. An option should be available in Settings / Computer / Updates to turn off Automatic Download of New Engine Version.

 

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disabling its features is counter productive

 

Features are put in place so that users can turn features on or off to suit individual requirements. It is not being counter productive if facilities are still being used but in a different way. For example Tim Lopez has said here that Windows Task Scheduler can still be used. It is just that they need to make some minor adjustments to the program to make them work.

 

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9
SendOfJive wrote:

Hi crisoco8722,

 

A new version would be, as cgoldman said, an upgrade to the next full release, such as NIS 2013.  What was downloaded today was a program update which patches the current version.  The setting you mention does not pertain to updates which are necessary to correct issues or change functionalities in the current program.

This is the correct function of the setting in question. It is how it functions for other users who have posted in the past and it is how it functions on my family's computers. The name of the setting can be misleading.

10

My further comments in red

 

crisoco8722 wrote:

Thank you for your contribution cgoldman.

 

Whilst I realise that this thread has become exhausted I do feel that some of your final comments are unjustified and do warrant a reply.

 

I am sorry you feel that my comments are not justified.  I was actually trying to help you. So why you take offence I do not know.

 


No. I am saying that an engine change is a version change as "version" is the nomenclature used by Norton within the product itself.

 

In that case the wording in Settings / Computer / Updates needs to be changed from

 

Automatic Download of New Version     to     Automatic Download of Major Release

 

I agree Norton is using "version" in two contexts but only as I have tried to explain to you what actually is taking place.

In reality, Norton could easily say that NIS at any one time simply has a version nunber. For example, for illustrative purposes only, If it begins version 18 then it relates to the 2011 issue and if it begins 19 then it relates to the 2012 issue.

 What  the user sees under About is a version change.

 

The meaning of "new version" as in 'Automatic Download of New Version' is sufficiently explained in the ?help and is clearly not just an engine change although it will always involve an engine change.

 

Your point is well taken, and perhaps Norton will take up your suggestion for greater clarification.

 

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There is not an actual download link

 

There is a download link. It is here ........  Norton Update Center

 

Sorry you have now taken my remark out of context. So let me put it back into context. The question you asked was

"So where is the actual download link that will give me latest engine version?

and I respond there is not an actual download link

 

The link you show is not for the lastest engine version but the latest major release version i.e. 2011 or 2012.
It seems you want to have the latest engine version but without running Liveupdate or allowing updates. You can but they are not immediately available when the major release is issued.

 

 

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I am not saying that you can turn off receiving engine changes -  unless you completely disable Norton.

 

Yes, I understand what you are saying but there should be an option to do that so that users can decide for themselves how they obtain the update. There are options available as pointed out by Preetha_G  here.

 

I disagree

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Norton has minimum system requirements. Outside those I see no reason why Norton should not work.

 

That is a very broad statement to make. There are many other considerations to take into account.

 

-------------------------------------------------------------------------------------------------------------------

 

I do not believe Norton needs to make any modification.

 

I totally disagree with that statement.

 

It would appear that Norton has not taken on board any of the genuine concerns that I have especially as some of those concerns are actual faults with the basic configuration.

 

Again my comment is in the context of this thread whilst your comment is in regard to what I must presume are other posts of yours.

 

For example. I have pointed out ......

 

1. The default setting Off for Enable Boot Time Protection does not allow certain features to start early enough and which may in turn have security implications.

 

2. User specified programs will not turn on Silent Mode if a delay has been applied to the process in Norton Startup Manager.

 

3. Delays have to be applied in Windows Task Scheduler otherwise the trigger will not activate the required schedule.

 

4. Windows scheduled tasks will not run withour a parameter.

 

5. Norton Scan Scheduler has insufficient options to properly schedule a scan.

 

6. It is impossible to schedule anything other than scans within Norton.

 

7. Automatic Scans that take place either in Idle Time or as a result of an update do not take into account individual computer resources at that particular time, they just run like it or not. That is wrong!

 

8. An option should be available in Settings / Computer / Updates to turn off Automatic Download of New Engine Version.

 

-------------------------------------------------------------------------------------------------------------------

 

disabling its features is counter productive

 

Features are put in place so that users can turn features on or off to suit individual requirements. It is not being counter productive if facilities are still being used but in a different way. For example Tim Lopez has said here that Windows Task Scheduler can still be used. It is just that they need to make some minor adjustments to the program to make them work.

 

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 I do not see continued airing of differences of opinion in this matter as productive. So this is my final post in this thread.