(From System Info)
Type: Laptop
OS: Windows Vista Home Premium (64-bit) SP2
PC: Gateway (Model M-6851)
Processor: Intel Core 2 Duo (T5550 @ 1.83 GHz 1.83 GHz)
Mem: 4 GB
Video Card: ATI Mobility Radeon HD 2600 (Catalyst Pro Control Center Version 2011.0419.2218.38209)
(From Catalyst Control Center)
Driver Packing Version: 8.631-090625a-084992c-Gateway
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.921
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000
Direct3D Version 8.14.10.0678
OpenGL Version 6.14.10.8784
Something happened during the latest update of Norton 360 (on July 24, 2013)
I cannot access/interact with any part of Norton 360 - all I get is an odd video buffering effect (occasionally with a title bar which I can use to move the "window" around.)
This has happened before - and the Norton Customer Support was able to get it working - eventually. But I'd rather not have to go through this every single time 360 is upgraded to a new version.
This recurring error leaves me at a loss for words - and a vein of frustration throbbing on my forehead.
- I have tried installing/reinstalling Norton 360 at least 7 times - using the Norton Removal Tool and the Norton Remove and Reinstall tool - no effect.
- I've tried installing a previous version after removing the current one - no effect.
- Restarted the computer - no effect.
- Nothing - no effect (in case the error was me.)
So I have a few questions in trying to iron this out (more forthcoming as I continue to muck about with this.)
- Is there a Log file of some sort I can check to see if 360 is trying to tell me anything - that doesn't require viewing it through Norton 360? If so, where is it?
- What is the UI built on (I've seen .NET mentioned somewhere on these forums - though I don't recall if it had anything to do with the UI)?
As you now say you are getting the same result with an older version of Norton, it sounds like there may be some other issue compounding your problems.
Looking at the information for your graphics seems to indicate the drivers are very old. I know we usually suggest using drivers from the computer's manufacturer, but it might be worth going to the ATI site and looking for a driver for your graphics set...ATI Mobility Radeon HD 2600.
I have done this with mixed results in the past, mostly positive.
let us know if this helps.
Sagyxil,
If you find the whole Catalyst Control Center too cumbersome for you machine you can just download the driver:
Display Driver ver. 8.97.100.7
or after you install the CCC and get the driver working you can uninstall the CCC in the usual Windows way and just let the system manage things.
I've done it both ways .....
(From System Info)
Type: Laptop
OS: Windows Vista Home Premium (64-bit) SP2
PC: Gateway (Model M-6851)
Processor: Intel Core 2 Duo (T5550 @ 1.83 GHz 1.83 GHz)
Mem: 4 GB
Video Card: ATI Mobility Radeon HD 2600 (Catalyst Pro Control Center Version 2011.0419.2218.38209)
(From Catalyst Control Center)
Driver Packing Version: 8.631-090625a-084992c-Gateway
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.921
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000
Direct3D Version 8.14.10.0678
OpenGL Version 6.14.10.8784
Something happened during the latest update of Norton 360 (on July 24, 2013)
I cannot access/interact with any part of Norton 360 - all I get is an odd video buffering effect (occasionally with a title bar which I can use to move the "window" around.)
This has happened before - and the Norton Customer Support was able to get it working - eventually. But I'd rather not have to go through this every single time 360 is upgraded to a new version.
This recurring error leaves me at a loss for words - and a vein of frustration throbbing on my forehead.
- I have tried installing/reinstalling Norton 360 at least 7 times - using the Norton Removal Tool and the Norton Remove and Reinstall tool - no effect.
- I've tried installing a previous version after removing the current one - no effect.
- Restarted the computer - no effect.
- Nothing - no effect (in case the error was me.)
So I have a few questions in trying to iron this out (more forthcoming as I continue to muck about with this.)
- Is there a Log file of some sort I can check to see if 360 is trying to tell me anything - that doesn't require viewing it through Norton 360? If so, where is it?
- What is the UI built on (I've seen .NET mentioned somewhere on these forums - though I don't recall if it had anything to do with the UI)?
No dice.
Problem still exists, even after updating the Catalyst Control Center and display drivers.
As I recall, the Norton Customer Service technician renamed a particular file (I believe it was a DLL).
intersec wrote:
Hi Sagyxil
People have been reporting this kind of problem recently, I don’t have the answers to your questions but some one who does may post.
Check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as required.
Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer. It should tell you if any items where fixed. If you get an error message about MBAM then just click on skip on the error screen.
Any menu, option, etc... that uses the Norton 360 interface will not display properly. All I get is what you see in the first image in my original post - a bad window that simply 'absorbs' whatever was displayed in front of it before hand (which I think I shall simply call a Null Window)
Hi Sagyxil
Just to clarify that the large image in your first post is the whole of the screen?
What do you get if you boot into safe mode (see help and support from the start menu). Disconnect the internet before booting into safe mode as Norton appears to be disabled in safe mode only allowing a full scan.
Try changing the display settings on the personalise option by right clicking on the desktop.
Can you right click the Norton icon in the task bar (system tray) and,
Click on, run live updates, and then recheck until there are no more updates restarting the computer as required.
Click on support, click get support let it run then restart the computer. It should tell you if any items where fixed. If you get an error message about MBAM then just click on skip on the error screen.
Have you or have you ever had any other security software including any trial security software on the computer including Norton? If so what is it?
Did you remove Norton like this uninstall, reboot, run the removal tool, reboot?
Have you shut the computer down and left if foe twenty minutes or so before starting it again?
Can you answer all the questions above?
ATB
intesec
Hi Sagyxil
Thanks for answering my questions.
The safe mode suggestion was because I didn’t know if the image was the whole screen or not.
When you purchased the computer there should have been a free trial version of security software, what was it?
ATB
intesec
I got the computer about 5 years ago - I don't remember, but can vaguely recall something about McAfee.
Hi Sagyxil
Check in the windows add/remove programme for Mcafee and if it’s there uninstall it then restart the computer then download from the Mcafee main website the Mcafee removal tool and run it then restart the computer. If it’s not in the windows add/remove programme then just run the Mcafee removal tool and then restart the computer.
ATB
intesec
Check in the windows add/remove programme for Mcafee and if it’s there uninstall it then restart the computer then download
intesec wrote:
Hi Sagyxil
Check in the windows add/remove programme for Mcafee and if it’s there uninstall it then restart the computer then download from the Mcafee main website the Mcafee removal tool and run it then restart the computer. If it’s not in the windows add/remove programme then just run the Mcafee removal tool and then restart the computer.
ATB
intesec
Done some time ago; however, the issue is now resolved.
Thank you for your help intesec, hunwyngr and peterweb.
SOLUTION:
redownload the Norton 360 installation file again - I can only speculate that one of the files included in it was corrupted (either while downloading or during packaging) somehow.
Thanks for the feedback
SOLUTION:
redownload the Norton 360 installation file again - I can only speculate that one of the files included in it was corrupted (either while downloading or during packaging) somehow.
So often the solution .....
It's one reason why I like to download the complete installation file and use that after it is downloaded rather than use the Download Manager although I'm not sure the end result is any different ....... I'm just more comfortable that way.
Sagyxil wrote:
Done some time ago; however, the issue is now resolved.
Thank you for your help intesec, hunwyngr and peterweb.
SOLUTION:
redownload the Norton 360 installation file again - I can only speculate that one of the files included in it was corrupted (either while downloading or during packaging) somehow.
Thanks for letting us know you found a solution.