UK Telephone Number does not Exist / Chat ends every time connection to Live Agent

[bjm]

@SIW1973

Did you use Norton Family as the category as the backend CRM routing would route to a specific chat queue and if no agents are logged on with that category skill set it could fail.

Hello @SIW1973
No…I did not use Norton Family as the category. I randomly click presets. I was just testing reaching support…not a category.

fwiw ~ I found this message from 10 days ago

United Kingdom: +44 (0)20 7616 5600

Please advise…does +44 (0)20 7616 5600 work…for you?