Unable to access files and folders both on the PC and my Win11 laptop

Interesting indeed. Try to follow through all the steps in the Microsoft article below. You may have completed some of them already, its the clearest picture I can give to the actual steps without writing a novel here lol. Please let us know how you make out with things for follow-up.

https://support.microsoft.com/en-us/windows/file-sharing-over-a-network-in-windows-b58704b2-f53a-4b82-7bc1-80f9994725bf#:~:text=To%20share%20a%20file%20or,users%20access%20to%20the%20file.

SA

Hi SoulAsylum

As requested I've created local accounts with admin rights on both machines but it's made no difference, although mysteriously after reverting to my normal windows accounts both machines can access each other and see the shares but it states I don't have permission to access the share, looking at the share permissions there's only Everyone and they only have read permission this is the same on the shares both machines.    

Hi SoulAsylum

Thanks for the response, for some reason I'm not receiving notification when replies are received, however I'll have a look at this when I get home and get back to you.  

FWIW!! On one machine, create a "local" account with admin credentials. Don't use your Outlook OR Microsoft login credentials, just use a PIN. That should isolate whether the initial setup has caused the issue. I envision there may be an issue regarding Group Policy that is the cause. Lets validate and go from there.

SA

Both machines are running the pro versions, I'm reasonably certain that I said it was for home when I set them up although I've tried to find out for sure and there's only the version info showing in my system on the machines. I've looked online but every suggestion only provides the same version info either pro or home whichever is installed.

I'm signed into both machines with my MS account and use the same password for them both 


 

Yes it's set as private

 

When you performed the clean install of Windows 10 are you running Home or Pro version? And, when you installed Windows did you specify the Windows account was for home or business? Have you signed into the computer with a Microsoft account and its credentials or a PIN, NOT using the 365 account and credentials? 

SA

 

Screenshot 2022-11-09 105049.jpg

Kindly make sure about this settings set as Private.

you can get this setting by opening Norton UI then press Ctrl+F and then type Network Trust.

I recently decided to do a fresh install of Win10 Pro on the main PC which went ahead without to many problems, however I now have what I can only describe as a permissions problem. originally, I signed in as administrator using a Hotmail account but as I now have an Office 365 account, I decided that this was the opportunity to use that outlook account as the administrator for the PC which is what I also use on my Win11 Pro laptop.  

Since doing the fresh install I’ve got 2 major problems which I assume are connected in some way, as  

1)    I’m unable to download most files from the net to the specified default folder 

2)    Unable to access the Win11 Pro laptop from the PC again not discoverable and the laptop     can’t access the PC. 

Downloads fail with the status “Failed” or insufficient privileges, I’ve disabled Norton360’s auto protect, Smart Firewall, Auto-Protectand VPN which didn’t make any difference. Through a process of elimination, I’ve discovered by changing the download folder location to the desktop I can now download files, although that's a fudge not a fix. 

My current network profile is as follows.  

Network discovery is on and set to turn on automatic setup of network connected devices, file and printer sharing is on. Password protected sharing is set to turn off password protected sharing. 

My system details are as follows:  

Windows 10 Pro Version 22H2 Installed ‎26/‎10/‎2022 OS build 19045.2193  

Norton 360 

Processor Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz 3.50 GHz  

Installed RAM 8.00 GB 64-bit operating system, x64-based processor.  

Cat 6 wired network throughout the house. 

 

I’ve been in touch with a Microsoft Moderator and it was suggested I carry out the following procedures. 

Win +Q to open the search box, type "Firewall.cpl", press Enter to open the firewall interface in Control Panel, click "Allow an application or features through Windows Defender Firewall" > "Change Settings" on the left, then check it in the "File and Printer Sharing" and "File and Printer Sharing via SMBDirect" list,  then "OK". 

Restart related services  

Please run the Command Prompt as administrator (logo key "Win" + "Q", enter "cmd", select "Run as administrator") and enter the following commands one by one.  

net start lmhosts & net stop lmhosts & net start lmhostsnet start FDResPub & net stop FDResPub & net start FDResPubnet start fdPHost & net stop fdPHost & net start fdPHos. 

Also to create a new user account and perform a clean boot and see if that works correctly which I did but I still have the same network issues.  

I also ran MS network trouble shooter and for once it returned with the cause of the problem in that it could detect the laptop but it wasn't responding. 

I've looked at the Norton setup and I'm not sure how to change the permissions for port 445 so I'll contact them to see what's going on. 

I was also advised to carry out the following procedure. 

Win +Q to open the search box, type "Firewall.cpl", press Enter to open the firewall interface in Control Panel, click "Allow an application or features through Windows Defender Firewall" > "Change Settings" on the left, then check it in the "File and Printer Sharing" and "File and Printer Sharing via SMBDirect" list,  then "OK". Which I did but failed at the Allow an application or features through Windows Defender Firewall 

I’m sorry for the long explanation of the problem and actions taken but hopefully it will help to prevent duplication of effort and point to the source of the problem.