Unable to Access indentity safe and log into account through Norton 360 after update.

Have 5 computers with the latest version of Norton 360 (just upgraded to latest version).  I am now unable to sign into my account or into identity safe through Norton 360.  I am able to sign into my account through the Norton web site and see all five computers online.  Why am I unable to sign into my account and access and into my identity safe through Norton 360 ?  I was able to do so prior to doing the update.  I have uninstalled Norton 360 on one computer, ran the clean up tool and reinstalled to no avail.

Any recommendations would be greatly appreciated.