Unable to activate Norton 360 subscription

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

On the expiry of Norton 360 Deluxe installed on my Windows 11 laptop, I entered the product key for a license purchased from a (UK) retailer. This is showing on my account (correctly) with an expiry date of 18 September 2025.

However, it also shows that 0 (out of 3) licences have been used and invites me to ‘Download’ but I am really struggling to find a way of doing this. The file downloads from the Microsoft Store OK but, when I try to open, I get a message that it runs in S Mode and to get from the Store but I am unable to do this as, according to the Norton Support pages, “direct availability is not available in the UK”.

Despite spending a considerable amount of time over the last few days, I’m just going round in circles and would really appreciate any help or advice as to how to get Norton re-activated.

Product & version number: Norton 360 Deluxe

OS details: Windows 11

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

Since, new key is registered with your Norton account.
Can you enter new key at your installed Norton 360?

Where did you get the installer for Norton installed on your W11 S Mode machine, now?
Is your current Norton subscription active?
Can you enter new key at Norton product?
So, you’re UK and you’re license is from UK retailer.
So, is you current installed Norton…expired?
Seems like you’d be able to request Norton support add new key term to current key term and then download pre-activated installer from your Norton account.
Unless S Mode is presumably only available from Microsoft store?
Your W11 machine is S Mode? And you run/ran Norton installed from Microsoft store? before?

Returning customer? Sign In >
Download Norton | Enter A New Product Key
https://my.norton.com/home/setup

Download your Norton product purchased from a retail store here

Caveat: I’m not S Mode

OFF-PISTE.

Norton Security Protection app from Microsoft Store is limited to U.S., France, Germany, Italy, Spain, Australia, and New Zealand.

If you change the Norton VPN, to one of the listed countries.
Can you get access to Norton Security Protection App from Microsoft Store ?
MIB75

Hello @Pat_James
Please post progress