I installed norton 360 4.0 a few months ago on my laptop. Over the last month, everytime I turmed on my laptop it said my product had expired so i just pressed activate and it would continue to run properly.
Recently, I pressed the activate button again but i had to enter the product key.
I entered the product key but it says I've exceeded the number of allowable installations.
Any help would be greatly appreciated :)
Hi,
please try to install the latest version. Do you see the probelm after installation again?
1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
- for other languages than English please go to the Norton Update Center: www.norton.com/nuc
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360 version 5 with the downloaded installer
9. Reconnect to the internet
10. Activate Norton 360 version 5 with the same key you have for the older version
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)
You can check how the Norton Removal Tool works in this video.
Let us know the results.
Thanks for the quick reply!
However, I did as you said, and have now installed norton 5.0 but it is only lasting for the trial period- 30 days.
I attempted to activate it using my previous product key, but again it said i had exceeded the number of installations!
Any other suggestions would be appreciated!
Robby111 wrote:but again it said i had exceeded the number of installations!
Sometimes this happens.
Please contact Customer Support. They can restore you the activations. The easiest and fastest way is the free Online Chat:
http://us.norton.com/norton/support/contact/contact.jsp?pvid=cs
Let us know the results.