Unable to add PC Device

  I added my PC using ‘add device’ and then installed Norton Family 2.6.0.52 from onlinefamily.norton.com. However my PC ("Big Bubba") does not appear on my Norton Family Account's device list. If I go in to user and settings / profile I do see the other pc there, but not under the main devices section.  Also when I look at it in the taskbar on the PC it says "This account is not monitored" Most options are greyed out.  

 

I have uninstalled, rebooted, and reinstalled 3 times now.   

 

This worked, and then it stopped recently.  I do have it working on Android just fine.