I want to add my information to the "Monitored Information" section in "Identity Protection". However, when I try to add my cellphone number, it says that the number needs to be "between 9 and 15 numbers". However all numbers in my country (Costa Rica) are 8 digits long. There's no area codes, in case you're wondering.
So what now? Do I just get left out of this benefit?
DVargas:For some reason Norton Support called unprompted about this issue. They do not resolve this. They stated since my phone number is already on their files when I placed my order, "it's already protected", but this still does not resolve the problem. They also said if I want to add a new phone number, I need to call them and give it to them directly.
This is by no means a satisfactory solution to what very clearly is a poorly designed web form.
PD: Adding a number in front or at the end of the actual phone number does not work since the website rejects the number vaguely saying "there was a problem adding the number".
Thanks for posting progress.
not sure how adding a 0 at the will do anything ( will be someone elses number)
only thing i can think of is add 01 at the start of you number and see if that works
For some reason Norton Support called unprompted about this issue. They do not resolve this. They stated since my phone number is already on their files when I placed my order, "it's already protected", but this still does not resolve the problem. They also said if I want to add a new phone number, I need to call them and give it to them directly.
This is by no means a satisfactory solution to what very clearly is a poorly designed web form.
PD: Adding a number in front or at the end of the actual phone number does not work since the website rejects the number vaguely saying "there was a problem adding the number".
Okay...I was thinking 506 is Costa Rica. 506 with 8 numbers is legit Costa Rica phone number.
I was thinking the 0 at the end would not be used. Just my thinking.
Maybe, you'll have to ask Norton Official Support
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It's not a bad idea, but it would mean that Norton will be monitoring a phone number that's not mine and thus I may never get an alert if there is some sort of data breach.
Maybe, add a 0 at the end. Eight numbers and a place holder?
Does your phone number with a 0 at the end register as a valid number?
https://en.wikipedia.org/wiki/Telephone_numbers_in_Costa_Rica