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Issue abstract:
Detailed description:
Norton 360 has set my network connection to public and restricted traffic. I cannot change it to public. How do I change it to private? Clicking on the “private” button has no effect.
Product & version number: Norton 360 Advanced
OS details: Windows 10 64 bit
This seems a known issue. Occasionally I get this appearing. Clicking button does nothing, Advanced Settings, Smart Firewall, Network, is in theory, where you can also change it. You cannot. History report will show it cannot find a network. A restart/reboot will hopefully come up OK with Private now current, you will also now be able to change in the settings. V24 has still a long, long way to go, no doubt you have seen the amount of postings in this forum all about numerous issues.
Curious, how is your network = Unidentified?
Um, is Unidentified the name of your network?
Um, is Unidentified due to Virtual Network Adapter?
Caveat: I’m not familiar with VMware Virtual Ethernet Adapter
The label “Unidentified” has been assigned by Norton, not me.
Screen shot from History 28th December 2:27 pm was boot, must have restarted at 5:02 pm when realised on Public. - this is the problem - you don’t get any notification - only aware if you open GUI
If I remember, I try & check shortly after boot/restart, in which case, normally connects then properly.to Private without any changes.
I cannot include screen shots in reples. On the Norton welcome screen in the centre third there is a message thus: “We’re restricting trafic on this network. You appear to be on a public network, so we increased your security” (I’m not) Below this there is a large button of black on yellow text thus: “Change to Private”. Clicking on said button has no effect.
Edit: if I change the network control (under security/advanced/Smart Firewall) from “Smart Mode with Notifications” to “Windows Settinsg Mode” I can change the status of the unidentified network to “Private”.
Okay…my network name was assigned, by me.
might your “Unidentified” network be due to Virtual Network Adapter?
Caveat: I’m not familiar with VMware Virtual Ethernet Adapter
Oh okay. Thanks
I ran into same issue with running 2 x Killer E2500 1Gb NICs in “Bridge” mode (Adapter Description is reported by Norton as “Microsoft Network Adaptor Multiplexor Driver” which I assume is a virtual adapter). With the 2 x 1Gb NICs in “bridge” mode, it was restricted and won’t connect my mapped drive to my NAS. Prior versions of Norton (I don’t know version what I was running prior to v24.xx), this issue wasn’t present. Dropping to a single NIC or disabling the smart firewall allows the map drive to work as expected under v24.xx.
I think I tried changing from “Smart mode” to “Windows Settings mode” at the time but it didn’t help. If I get the chance, I’ll give it another go as I reported this back in October and things might have changed.
FWIW. Has anyone looked at their network settings in Windows to change its type to private there?
SA
Using your “windows settings mode” workaround works for me (thanks!).
I was able to get it to work by disabling virtual network connection in Control Panel> Network and Internet> Network and Sharing. Hope this helps!
I ran into the same problem and was unable to use my Canon printer/scanner thereafter. Fortunately a Norton Support chat has helped solve the problem. Here are the steps to undo the “Change to Private” action in Norton 360.
Start Norton 360 in Home Page
Select Settings
Select Security
Select Advanced Security
Select Network
Select Smart Firewall
Select Network
Toggle Public for the connected network
Hope this helps
All: Have you received the latest Norton release 25.11.10580 (build 25.11.10580.0), with new UI version 1.0.111 ? Retested?
SA
