Unable to connect to agent on computer....

Windows 7 home preimum.  I have uninstalled and re installedn Ghost 15.0 multiple times. Fixed symsnapservice,  symsnap vss provider to automatic and started.  I still get the "cannot connect ot agent on computer inspiron - 546.  On onpening Ghost I get the ususal " connecting and retrieving information from backyup and recovery service on ..." then locks up about 95% thru the process and freezes there for hours.

 

HELP...