unable to connect to any VPN servers

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number:

OS details: macOS Sonoma Version 14.6.1 (23G93)

What is the error message you are seeing?

VPN is having trouble connecting to the server. Please try again.

If you have any supporting screenshots, please add them:

Issue caused by reviving Norton vpn installed as well as Norton 365.
Uninstall both apps and install norton365
This includes vpn !

I have similar problem after each update from Norton. Now with 24.8.0 (d8a0894d8767).
That is why I don’t install on all device, I would not be able to check here.
Are these update tested?

Sound like that big worldwide crash in major companies a few weeks back, or Apple updates a few years back.
Maybe I should just deinstall and find more stable product?

I can’t show the picture of the Error message.
Here it is “Well this is embarrassing… Sorry, we’ve run into a problem. Please try again later” can’t add the picture what is later? How many times?

I have same problem. I have to connect: settings/vpn/toggle manually to on.
Even though the application says it cannot connect. I check with
what’s my ip location and it gives me the same ip number.
Also download and install Ethernet Status Lite; free. This also gives you
message if you are connected and to where you are connected.
I have uninstalled and reinstalled twice. same problem.
I’m running iMac 15.0. connected with ethernet.
Screenshot 2024-10-08 at 4.24.39 PM
Screenshot 2024-10-08 at 4.34.56 PM

I wasn’t aware there was a Norton 365?

All I can find is Norton 360.