Unable to delete files from online storage

Hi all,

 

I'm trying to completely wipe my online storage in Norton 360 (Premiere Edition, Version 2.5.0.5), as I have just bought a new computer. I can navigate to where I have the option to remove files, and can even tick or untick selected files. When I select "Remove selected files" however, the message box appears telling me it is deleting file 1 of 1, but never gets any further. I know I am approaching the problem from the right angle, as I have just cleared items from my online storage on my laptop. I should be presented with "Transferring", and then a percentage, but this isn't the case. Any ideas what might be going wrong for me?

 

Thanks in advance.

Thank you for the prompt response!

 

I am currently updating, will post back and let you know how it goes. Out of interest, why was this update not automatically downloaded when I checked for updates through Norton 360 itself?


Tom_Woodcock wrote:

Thank you for the prompt response!

 

I am currently updating, will post back and let you know how it goes. Out of interest, why was this update not automatically downloaded when I checked for updates through Norton 360 itself?


 

Hi Tom_Woodcock

 

Yaso is currently off-line.

 

You didn't get an upgrade from Version 2 to Version 3 via liveupdate because updatesfrom a full version to another full version are not done via liveupdate. 1 to 2, 2 to 3.

 

Some point updates are done via liveupdate e.g. a recent update took version 3 from 3.5.0.135 to 3.5.2.11 and that was done via liveupdate.

 

Hope that explains the issue for you.

 

Thanks

Hi Tom,

Since Norton 360 version 2 and version 3 are two separate and full-fledged versions, an automatic upgrade to version 3 is not pushed out to you via LiveUpdate. In other words; to upgrade to the latest version of a Norton product, you have to install the latest version on your own; only updates and upgrades which are within the same version are pushed out to you via LiveUpdate. 

 

mdturner: lol, saw your post only now, I was not offline, I was eating supper and trying to handle the mouse and keyboard without getting crumbs, butter and sauce all over the place, rofl! ;-)))) 

Message Edited by Yaso_Kuuhl on 10-24-2009 08:21 PM

Hi all,

 

I'm trying to completely wipe my online storage in Norton 360 (Premiere Edition, Version 2.5.0.5), as I have just bought a new computer. I can navigate to where I have the option to remove files, and can even tick or untick selected files. When I select "Remove selected files" however, the message box appears telling me it is deleting file 1 of 1, but never gets any further. I know I am approaching the problem from the right angle, as I have just cleared items from my online storage on my laptop. I should be presented with "Transferring", and then a percentage, but this isn't the case. Any ideas what might be going wrong for me?

 

Thanks in advance.

Thank you both, this does make sense on reflection. I updated my version of 360 to version 3 and tried again. I set my machine up to delete a .txt file (18.2KB) and went off for dinner. Now I'm back, it has actually started to delete the file, so I'm now further in the process than I was before! The file progress is currently at 70%, so considering the file size it is really slow! Seeing as I have over 4GB of files to delete, I can see this may well be a long term project! I will keep you posted as to whether the file fully deletes and whether or not it speeds up.

 

Thank you for your help.

Hi Tom,

 

Glad the upgrade went smoothly. Waiting eagerly for deleting-backup-sets-progress :-)

Currently trying to delete an old Windows Media Player Playlist (0.4kb). Unfortunatley, no progress in the last 5 minutes! Looks like it might need to be a case of an email after all. :smileysad:

If the instructions in scott_moen's post (link indicated in my first post to this thread) don't work, then yes, you'll have to e-mail Tony Weiss. Thank you for your patience, am hoping that you can still get all files deleted, but if there's no further progress for another 5-10 minutes, then it's the e-mail route for sure.

 

If this is the case, please keep me posted on your progress and tell me when your backup sets are deleted by a Symantec employee. 

 

I will keep an eye on this thread. 

Message Edited by Yaso_Kuuhl on 10-24-2009 09:02 PM

I can't find a Norton Drive option anywhere on my machine unfortunately. A search using Windows isn't bringing up anything, so I'm going to need to email after all. Thank you very much for your help; if nothing else I've upgraded my version of 360 thanks to your input, and you've pointed me towards a further point of contact.

 

Thanks again for all your help.

You’re welcome - and as mentioned before in my previous post, please keep me updated, and I will be checking this thread regularly.

I have just emailed Tony…I will update you as and when I hear anything back.

Message Edited by Tom_Woodcock on 10-24-2009 08:16 PM

I now have the Norton Drive option available in My Computer. I can access this and see the files that are stored online. Unfortunately, when I try to delete these files (even small ones one at a time) Windows Explorer crashes and I need to close it. I will mention this to Tony when he gets back to me.


Tom_Woodcock wrote:
I now have the Norton Drive option available in My Computer. I can access this and see the files that are stored online. Unfortunately, when I try to delete these files (even small ones one at a time) Windows Explorer crashes and I need to close it. I will mention this to Tony when he gets back to me.

Thanks for the update, Tom; and yes, please mention this issue to Tony.

I used the chat service recommended as the solution in my previous thread, and figured it would be worth mentioning this issue whilst I was connected. It did take two different analysts and multiple system restarts, but my online space is now completely clear once more. A huge thank you to the Symantec guys for their great service and attitude towards my problem.

 

I will contact Tony again and apologise for my previous request, as it is no longer valid.

 

Solution: Used the chat service to allow a Symantec employee Remote Access to my machine.

Message Edited by Tom_Woodcock on 10-25-2009 04:00 PM

Hi Tom,

 

Just read your previous thread ;-)) Glad that Customer Service was able to sort out your online storage problem as well :-D

 

Since you managed to solve your problem in this thread, you can choose your own post containing the solution to mark the thread as solved ;-)

Message Edited by Yaso_Kuuhl on 10-25-2009 04:57 PM