I've been trying to delete my Norton LifeLock account and personal data but have been unable to do so. When I'm logged into my account and navigate to My Account > Privacy Options > Delete My Data, I receive the following error:
Delete My Data
We've encountered an error
Our servers couldn't complete your request. Please visit our Services Status Page for more information, or contact Member Services & Support.
Chat support was unable to help and directed me to phone support. Phone support was unable to help and told me it can only be done on my end and to keep trying. I have been refreshing and trying to Delete My Data on the same My Account page and still getting the same error.
Please help.
Thanks
I get the same message for "Delete My Data" and I definitely don't have a open subscription or support case.
Have you allowed all Norton subscriptions to expire without renewing? That is what is meant by "open subscription". As long as you have an active Norton product, you cannot remove your account details.
@Sliver4604, @LM_034
Sliver4604:
Chat support was unable to help and directed me to phone support. Phone support was unable to help and told me it can only be done on my end and to keep trying. I have been refreshing and trying to Delete My Data on the same My Account page and still getting the same error.
LM_034:
1) So what exactly does the legal requirement mean?
2) Or rather: for how long will I not be able to delete the account?
8. Your Privacy Rights and Choices
[...]
- Lodge a Complaint: Right to lodge a complaint with a supervisory authority if you are not satisfied with the way we have handled your personal data, or any privacy request, or other request that you have raised with us.
To exercise any of your rights, or to raise any other questions, concerns, or complaints about our privacy practices, or about our use of your personal data and its privacy, or if you are not a customer of ours and want to know what personal data we have about you, please contact us as explained below (“Contact Us”). To exercise your rights under applicable law you can submit a request here. You may appeal any decision with regard to your privacy request by contacting us here or using the details provided in the “Contact Us” section below.
[...]
10. Contact Us
Please visit our Privacy Center for data subject rights requests.
Gen Digital Inc. – Privacy Team
60 East Rio Salado Parkway, Suite 1000
Tempe, AZ 85281
Email: nll_privacy@GenDigital.com
Member Services: 1-800-543-3562
[...]
LAST UPDATED: April 6, 2024
https://www.nortonlifelock.com/us/en/privacy/global-privacy-statement/
LM_034:
1) So what exactly does the legal requirement mean?
2) Or rather: for how long will I not be able to delete the account?
1)
Legal requirement [here] points to...DocID: v20220512171520504
[...]
Why was my request to have my data deleted rejected? ›
Why is my account under legal hold? ›
[...]
https://support.norton.com/sp/en/us/home/current/solutions/v20220512171520504
2)
5. Retention and Deletion of Your Personal Data
We will keep your personal data on our systems as long as necessary to provide you with our Services, or for as long as we have another legitimate business purpose to do so, but not longer than permitted or required by law. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the relevant statute of limitations. When we no longer have an ongoing legitimate business reason to keep your personal data, your personal data will either be securely disposed of, or de-identified through an appropriate anonymization means. Please see our Product Specific Privacy Statements for specific data retention periods.
https://www.nortonlifelock.com/us/en/privacy/global-privacy-statement/
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Did you try => Privacy Center => Data Subject Requests => Delete My Data?
You may also contact our support team to request data deletion. If you cannot get your information removed through the Privacy Options tab or Support, you may submit a request for more information by visiting our Privacy Center and selecting Data Subject Requests. There you may complete a form to exercise your rights as a data subject.
Did you try => Privacy Center => Data Subject Requests => Ask a Question?
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Did you try =>
Submit a request to delete your Norton account using your Norton mobile app
https://support.norton.com/sp/en/us/home/current/solutions/v20220216132004905 17-Apr-2024
I get the same message for "Delete My Data" and I definitely don't have a open subscription or support case.
So what exactly does the legal requirement mean? Or rather: for how long will I not be able to delete the account?
https://my.norton.com/extspa/account/privacyoptions
fwiw ~ as test: Request My Data
fwiw ~ as test: Delete My Data
Sliver4604:
File Attachment: Error Message
Hello @Sliver4604
Welcome to Norton Community
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Does Request My Data work, your side?
Did you try Delete My Data from another browser?
Do you have an active Norton subscription?
You may also contact our support team to request data deletion. If you cannot get your information removed through the Privacy Options tab or Support, you may submit a request for more information by visiting our Privacy Center and selecting Data Subject Requests. There you may complete a form to exercise your rights as a data subject.
Delete My Account
https://support.norton.com/sp/en/us/home/current/solutions/v20220512171520504 08-Feb-2024
Submit a request to delete your Norton account using your Norton mobile app
https://support.norton.com/sp/en/us/home/current/solutions/v20220216132004905 17-Apr-2024
Since, you're able to reach Norton support. I'll presume you're not blocking any Norton pages content.
fwiw ~ I'll post my boiler plate anyway.
Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
- Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
- Privacy Settings [here]
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Maybe, Norton "server" has a temporary glitch.
Maybe, clear your browser cookies n' cache and wait a day...then try again. Please post back your progress.