Unable to do anything but Quick Scan

Norton 360 for Mac
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1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Since installing the 360 for Mac I am not able to do anything but Quick Scan. The dashboard does not open any other actions.

Detailed description:

Product & version number:

OS details: Most current Sequoia 15.6.1

What is the error message you are seeing?

If you have any supporting screenshots, please add them: No options and not recognizing new computer…MacBook Pro M4 2024

2

Are you seeing any Message: or Error message?
What troubleshooting have you tried?
Have you allowed all permissions?

  • Allow all permissions for your Norton product on macOS here
  • Fix problems opening Norton device security product for Mac here
  • Download and Install Norton device security product on Mac here
  • System requirements to install and set up Norton protection here
  • Message: “Norton Security cannot be opened because of a problem” on Mac here

Caveat: I’m not Mac

Have you reporting issue via Norton support?
Please review: How-To Contact Norton Support
Norton support United States 1-800-745-6061 or 1-800-745-6034

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~ fwiw ~
Uninstall your Norton device security product on Mac here
Remove all Norton programs for Mac using the RemoveNortonMacFiles tool here

Message: “We are sorry. We are unable to download the support packages…” on Mac here
Message: “…You haven’t finished Setup and your computer is not protected…” on Mac here
Message: “Norton 360 is unable to continue. Please restart your Mac to stay protected…” here
Message: “At Risk: Your Vulnerability Protection definitions are not up-to-date. Your Mac may be at risk.” here