Are you seeing any Message: or Error message?
What troubleshooting have you tried?
Have you allowed all permissions?
- Allow all permissions for your Norton product on macOS here
- Fix problems opening Norton device security product for Mac here
- Download and Install Norton device security product on Mac here
- System requirements to install and set up Norton protection here
- Message: “Norton Security cannot be opened because of a problem” on Mac here
Caveat: I’m not Mac
Have you reporting issue via Norton support?
Please review: How-To Contact Norton Support
Norton support United States 1-800-745-6061 or 1-800-745-6034
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~ fwiw ~
Uninstall your Norton device security product on Mac here
Remove all Norton programs for Mac using the RemoveNortonMacFiles tool here
Message: “We are sorry. We are unable to download the support packages…” on Mac here
Message: “…You haven’t finished Setup and your computer is not protected…” on Mac here
Message: “Norton 360 is unable to continue. Please restart your Mac to stay protected…” here
Message: “At Risk: Your Vulnerability Protection definitions are not up-to-date. Your Mac may be at risk.” here