Unable to download to 2nd or 3rd device

Norton 360 for Mac
1

Issue abstract: Norton won’t accept product key

Detailed description: Product key was provided but Norton won’t accept. As a result, unable to activate Norton’s protection on the 2nd device, after paying for subscription to protect three Macs. Why won’t Norton accept the product key? Appreciate in advance for your help to resolve this problem.

2

@Micron
Did you previously have Norton installed before purchasing the new product and key?

Have you tried to activate online? My Norton - Login | Manage, Download or Setup an Account

Are you getting the message “invalid product key”.

SA

3

Thanks very much for your responses. The problem has since been fixed. Yes, Norton already installed in the device had to be removed first. Once reinstalled, it is working fine now. Best wishes to you!!!

For those who have the same problem, please note that it was very difficult to find the uninstall link in the Help section of Norton. You must have this in order to uninstall Norton from your device.

4

Uninstall your Norton device security product on Mac here
Remove all Norton programs for Mac using the RemoveNortonMacFiles tool here

Download and install your Norton device security product on Mac here
Fix problems opening Norton device security product for Mac here

Message: “We are sorry. We are unable to download the support packages…” on Mac here
Message: “…You haven’t finished Setup and your computer is not protected…” on Mac here
Message: “Norton 360 is unable to continue. Please restart your Mac to stay protected…” here
Message: “At Risk: Your Vulnerability Protection definitions are not up-to-date. Your Mac may be at risk.” here

5

Thanks for the post-back, glad to hear your issue is corrected as well. Have a good weekend.

SA