Unable to fix No Connection Error please try later

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I have a problem on my Dell laptop running W10 version 2004 and Norton 360.

Norton VPN used to run ok but gives no connection error message try later for about a week now. Following other similar threads I have uninstalled / reinstalled Norton 360 7 times in the past few days using every method suggested in similar posts and I have tried other recommendations such as changing country, turning fast start off etc but the no connection error re occurs every time as soon as I click the turn on VP button. 

I'm not sure whether it is a Norton or a Microsoft problem any help to come up with a fix is very welcome

 

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Glad we could help. Stay healthy!!

Cheers

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Everything holding up so far after several reboots so I consider the problem solved.

Once again my thanks to everyone who has taken time and suggested things to try,, especially SoulAsylum

 

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Thanks for the post back Jon. I apologize for the tardy reply. House full of grandkids all week. Let us know what your final results are if you would so that we can mark the thread as solved. 

Cheers

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Out of frustration I have just uninstalled / reinstalled Norton, then run liveupdate again using same method as before and still had connection problem.

I saw in an earlier thread a Symantec help tool mentioned so I ran the NortonSymhelp tool and it showed an error with ccSET_SCS not being installed , my first thoughts were could this have anything to do with my vpn problem? if so how do I load the missing files?

Then without doing anything or adding any files the vpn started working!!! I've just performed a reboot on my laptop and the vpn looks like its working still.

Early days but fingers crossed thing are now back to normal, I'll come back in a few days with an update but for now my thanks to everyone for your time and efforts to help resolve the problem

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Part 2 error report:

0508202.png

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Thanks I'll try this and a few other settings and let you know what happens. Norton Error Reporting History shows the following referring to the VPN module I'll split the report over two replies:

0508201.png

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Click TRUST on that public network entry. Turedo doesn't appear to be being called by the OS. 

Edited: When the VPN is enabled I see this in Norton recent history

VPN enabled I see this in history.pngCheers

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Didn`t see any reference to Terado in the history but i'll recheck

 

Screen shot for firewall / network is below

Screenshot (6).png

 

 

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Purged trusted wifi list, network trust screen shot below, moreScreenshot (5).png to follow

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Jon. Open your Norton UI and go into settings. Select Firewall. Look for the network trust settings as shown below. 

Network Trust settings select .png

Norton network trust .pngAlso do you see anything in your Norton history that suggests Teredo isn't being allowed to connect similar to the below screenshot? If so in the actions area click trust and reboot. Lets see if that changes anything for you.

Turedo.pngCheers

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Situation with VPN connection is unchanged.

Reading some other posts the problem can also exist on W10 version 1909 so not a lot of point rolling back from version 2004 as things stand although willing to try this if it resolves the issue. As many others must surely be successfully using the Norton product on W10 ver 2004 anyone any more ideas on how I get things working again?

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Might want to hold off until this clears up.  Norton may be working on back end issues

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Nothing showing in any of the scans so far

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My windows build spec is identical to the one shown above.

DISM comes up with no errors. The optional update listed does nor appear to be installed.

Screenshot below, I`ll run the other links to repair windows shortly and let you know the outcome

screenshot_0.jpg

Jon

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Update: DO NOT install KB4568831 as it is Insider build for BETA CHANNEL. It will show under OPTIONAL updates.

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Jon. Please get a screenshot of the connection error and post for us. Below are the instructions for doing that. 

Posting a screenshot: https://community.norton.com/en/comment/8292611#comment-8292611

I can also recommend running DISM on the system to see if anything is found. 

Repair Windows Update Errors:

https://support.microsoft.com/en-us/help/947821/fix-windows-update-error...

Repair a Windows Image

https://support.microsoft.com/en-us/help/947821/fix-windows-update-error...

https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/re...

My current build on Windows 10 2004 is shown below. One thing of notice is "Windows Feature Experience Pack". Does your install show this as well? 

Edited: I'm just reading this article from Microsoft concerning an out of band update. Please run Windows update and get the patch. It appears to resolve an issue with starting a VPN for certain installs.

Cheers

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Worth a try. I have run RNR and rebooted then run RnR a second time and rebooted again this time the tool did not close down on its own as described. I decide to run the tool a third time this time uninstalling Malwarebytes when prompted (in past attempts I left Malwarebytes installed), I the rebooted again. On start up I ran the Norton 360 download from My Norton, ran live update which downloaded 16 updates, I then rebooted and ran live update again - nothing found to update. I rebooted a final time then tried turning VPN on but unfortunately same message - no connection 

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Jon. Run the removal tool and select advanced options. Perform a remove only and reboot your machine. Once you have restarted run the removal tool a second time. It should just start, not find anything then close on its own. Reboot a second time. I had issues with the VPN before and after the update to Windows 10 2004. Doing this scenario then reinstalling my product from my Norton account, getting the patches and rebooting after each patch whether asked to or not. Then getting remaining updates fixed my issue. Give it a shot. Lets see if anything changes.

Cheers

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Update: I tried RnR again but same result - still no connection