Unable to install Driver updater on windows using parallels desktop

Norton 360 for Windows
1

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Issue abstract:I get Error 45056 when I try to install driver updater

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

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2

Noel what is the host OS, and its versions? Is the VM OS fully updated? What is the reasoning for installing driver updater and to what OS?

SA

3

I am using an Apple Mac Mini with windows 11 installed using parallels ARM VM. My Norton 360 informed me I had over 20 outdated drivers.

4

Vou falar por experiência própria aqui usando o Norton.

Muitas vezes informa que eu estou usando Drivers desatualizado, e quando vejo não esta desatualizados.

E uma pratica que a Norton faz, que eu não aprovo no produto dela.

5

@Noel_Fortune Your issue stems from the VM itself.

AI Overview

As of early 2026, Norton Driver Updater does not support Windows on ARM64 processors. Official documentation specifically excludes Windows on Arm from the supported operating systems for this product. While Norton 360 security software is compatible with ARM devices, specialized utilities like Driver Updater and Game Optimizer typically fail to install on Qualcomm Snapdragon-based ARM laptops.

[image]Norton Community +3

  • Support Status: The official Norton Driver Updater page lists “Windows on Arm” as an exception, meaning it is not supported.
  • User Reports: Users have reported installation failures for Driver Updater on ARM-based PCs (e.g., Surface Laptop 7).
  • General Compatibility: While the core Norton protection (360) runs on Windows 11 ARM, specialized, deeper system-level utilities like driver and software updating tools are currently excluded.
  • Recommendation: Use the Windows Update tool to update drivers on ARM devices.

SA