Unable to install Norton Security on my new Windows Surface Laptop (Snapdragon ARM cpu)

[Paul_Graham1]

Try to install NIS or Norton 360 on my new Windows 11 Home Windows Surface Laptop (Snapdragon 12-Core Arm Cpu, 16GB RAM) - installer errors with “this app cannot run on this device”.

Installer runs on other machines, have a licence free and Windows Home (not S mode).

Please advise - or do I need to find another AV solution for this new device?

thanks in advance team.

[bjm]

@Paul_Graham1

Try to install NIS or Norton 360 on my new Windows 11 Home Windows Surface Laptop (Snapdragon 12-Core Arm Cpu, 16GB RAM) - installer errors with “this app cannot run on this device”.
Installer runs on other machines

any pre-installed device security (trialware)?
installer pulled from your Norton account?

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System requirements to install and set up Norton protection here

Download and install your Norton device security here

Message: “Your protection cannot be installed on your device or operating system” here

Fix problems downloading your Norton device security product here

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Please review: Contact Norton Support

[SoulAsylum]

@Paul_Graham1 Please review this older post. The app from the Microsoft store is what you need to use:

Norton 360 compatibility with Windows ARM

Hello JoanneNicole. The Windows Microsoft app is the only choice for S mode and ARM CPU based devices at present. Its features include: Norton Go/ Norton for Gamers are basically the same. The depreciated features NOT available on ARM are: Notification Optimization, Cloud Backup and Norton SafeCam are only available on Windows (excluding Windows 10 in S mode, Windows running on ARM Processor). SA

SA

[Paul_Graham1]

Brand new machine out of box, no AV installed and installer from my logged in Norton account.

[bjm]

@Paul_Graham1

Installer runs on other machines, have a licence free and Windows Home (not S mode).

@Paul_Graham1

Brand new machine out of box, no AV installed and installer from my logged in Norton account.

Hello @Paul_Graham1
Have you tried Norton device security from the Microsoft Store?
To know more about installing the product from the Microsoft Store, read Install Norton device security app from Microsoft Store.

Please review: Contact Norton Support

[SoulAsylum]

@SoulAsylum

@Paul_Graham1 Please review this older post. The app from the Microsoft store is what you need to use:

SA

[Paul_Graham1]

thanks - didn’t work for me

[bjm]

@Paul_Graham1

Try to install NIS or Norton 360 on my new Windows 11 Home Windows Surface Laptop (Snapdragon 12-Core Arm Cpu, 16GB RAM) - installer errors with “this app cannot run on this device”.

@Paul_Graham1

thanks - didn’t work for me

You’re reporting → installing Norton device security app from Microsoft Store did not work for you?

You’re reporting → contacting Norton support did not work for you?

[SoulAsylum]

The Microsoft Store app is the only supported Norton software for you to install. Are you logging into the computer as admin? VPN disabled? Ad blockers disabled?

SA

[bjm]

Hello @Paul_Graham1
Please share your progress regarding here

[bjm]

Hello @Paul_Graham1
Please share your progress

[Paul_Graham1]

Hi & thanks for all the help. I contacted Norton support, and they advised it was a problem with my licence and the product had expired - they upgraded me to Norton 360 and everything works fine after re-installing from scratch

[bjm]

@Paul_Graham1

Hi & thanks for all the help. I contacted Norton support, and they advised it was a problem with my license and the product had expired - they upgraded me to Norton 360 and everything works fine after re-installing from scratch

Kudos
Thanks for posting your progress.