Try to install NIS or Norton 360 on my new Windows 11 Home Windows Surface Laptop (Snapdragon 12-Core Arm Cpu, 16GB RAM) - installer errors with “this app cannot run on this device”.
Installer runs on other machines, have a licence free and Windows Home (not S mode).
Please advise - or do I need to find another AV solution for this new device?
thanks in advance team.
any pre-installed device security (trialware)?
installer pulled from your Norton account?
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System requirements to install and set up Norton protection here
Download and install your Norton device security here
Message: “Your protection cannot be installed on your device or operating system” here
Fix problems downloading your Norton device security product here
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Please review: Contact Norton Support
@Paul_Graham1 Please review this older post. The app from the Microsoft store is what you need to use:
SA
Brand new machine out of box, no AV installed and installer from my logged in Norton account.
Hello @Paul_Graham1
Have you tried Norton device security from the Microsoft Store?
To know more about installing the product from the Microsoft Store, read Install Norton device security app from Microsoft Store.
Please review: Contact Norton Support
SA