Unable to invite parent

Hi all,


I'm unable to invite parent.

As soon i submit the form, an error message is displayed : "An error has occured while trying to send this message. Please try again". The "his/her email" is valid.

This issue occur with Firefox 3.5.2 or IE 8.

Thanks for your help,
Poum's.

Hi all,


I'm unable to invite parent.

As soon i submit the form, an error message is displayed : "An error has occured while trying to send this message. Please try again". The "his/her email" is valid.

This issue occur with Firefox 3.5.2 or IE 8.

Thanks for your help,
Poum's.

Poums,

 

Could you try this again, this issue should be resolved now.

Thank you ! All is right no.

But why do you don't use a valid mail server ?

The used mail server isn't listed in the SPF record of the domain norton.com : so, the mail may be viewed as spam.

 

Thank you very much,

Poum's.

Message Edited by Poums on 09-06-2009 03:07 PM

Hi Poums,

 

Can you tell me the ip of the mail server that isn't listed int the SPF record? Thanks

 

 

Message Edited by sxma2009 on 09-08-2009 10:38 AM

Hi Sean,

 

See below (extract from my log)

 

Connection from 66.77.178.3 rejected by mail2.rollernet.us   From: onlinefamily@norton.com
To: xxxxx@xxxxxxxxx Date: 2009-09-06 23:46:29
Instance: 5073.4aa42db5.a779e.0 Please see http://www.openspf.org/why.html?sender=onlinefamily%40norton.com&ip=66.77.178.3&receiver=mail2.rollernet.us

 

 

Connection from 208.74.204.5 rejected by mail2.rollernet.us   From: nortoncommunity@symantec.com
To: xxxxx@xxxxxxxx Date: 2009-09-05 17:03:47
Instance: 59e2.4aa27dd3.2f9a.0 Please see http://www.openspf.org/why.html?sender=nortoncommunity%40symantec.com&ip=208.74.204.5&receiver=mail2.rollernet.us

 

 

Best regards,

Poums.