Issue abstract: Login problem after automatic login out on Android app, which after some time logs out with comment that session has ended.
Detailed description: When login problem occur, the only working solution I’ve found so far is to uninstall app and install it again. Clearing cache or other files gathered by app doesn’t work at all. This makes using app not functional at all.
Product & version number: Norton Family 7.8.1.19
OS details: Xiaomi HyperOS 1.0.20.0.UNCEUXM, Android 14 UKQ1.230804.001
What is the error message you are seeing? “Session Expired, please login again” or something like that.
If you have any supporting screenshots, please add them: I’ll add when it happen again.
Hi @kravietz81,
Thanks for sharing detailed information. Per our backend analysis, your account login works fine for you now. Please let us know if you face the same issue again.
Thanks,
Norton Family Team
Ok. Let me check that.
As I wrote in issue description it takes time between occurance of this issue, usually couple of weeks so I would like to confirm you if it’s solved beginning of next month.
Is it fine for you?
I’ve had this same issue a few times. I’m currently having it now. Tried force closing the app, clearing the app cache. Tried removing the storage for the app but it takes me to the house rules in the app for some reason( which shows empty).
I was able to login to the forums, but it’s still not letting me even get to a login page.
Hi @danjackson ,
Sorry for the inconvenience caused.
We are analysing the issue mentioned.
Could you please try uninstall and re-installing the Norton Family app and let us know if you are still facing sign-in issue.
Thanks,
Norton Family Team
uninstalling and reinstalling did seem to then display the login page.
Hi @danjackson ,
Thanks for confirming that login worked after reinstall and app functions as expected.
Thanks,
Norton Family Team