Unable to open chat with Norton Support

Archive
1

Using most current Mozilla, set to accept cookies from the site with pop-up blocker turned off.  When I click the chat now button with the vpn on, it opened a new tab with the picture of the button.  With the VPN off, nothing happens.

I tried the phone options, but I only get the information on the best time to call, but no actual phone numbers.  How do I contact the customer/technical support team, or isn't it a possibility?  I am deeply distressed about how un-user-friendly this new Norton/LifeLock combination has become.  Before Lifelock, I never had any issues contacting Norton.

2
Andrew A Abney:

Everything else you mentioned was already set.  Still no joy on Mozilla at all.

I imagine you need to make an Enhanced Tracking Protection exception. 
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop 

for example:

png_10054_0.png

3
Bodger65:

I have had exactly the same for 2 days now. Currently, the Chat option is missing altogether. Maybe they are getting too many requests for help with VPN not Connecting so are shutting us out.

as test: called Chat Now.  "Chat with us" dialog opens, for me.   

as always, your mileage may vary

4

I have had exactly the same for 2 days now. Currently, the Chat option is missing altogether. Maybe they are getting too many requests for help with VPN not Connecting so are shutting us out.

Just a thought, no proof of course.

5

Chat Support is working okay, for me, at this time. 

6

~ started over from Edge Guest profile 

~ and again eGain said Good-by without saying Hello

something is borked Norton side or my side 

7
Andrew A Abney:

I tried MS Edge too, which finally let me in, but previously just logged me out, or wanted me to reinstall the extensions.

Everything else you mentioned was already set.  Still no joy on Mozilla at all.

Yeah....my attempts are not going anywhere...at this time. 
Maybe, I need to follow my own comments and allow allow allow.   
I need to setup a default browser profile with no restrictions, no extensions...as test...just for Norton support.  

and then: eGain said Good-by without even saying Hello.  

8

I tried MS Edge too, which finally let me in, but previously just logged me out, or wanted me to reinstall the extensions.

Everything else you mentioned was already set.  Still no joy on Mozilla at all.

 

9

Edit: on Edge ... 'Pop out' worked before connecting with agent. 

Edit: 20 minutes later.  I'm at the same view.  No indication of wait time.  No indication anything is wrong.  No instructions.  No nada.   

png_12352.png

10

png_12349.png

11

Please clear browser cache.
Please allow browser popups/cookies/ads/scripts/frames/trackers/content.
Please turn off VPN. 

Have you tried alternate browser?  Just asking.

What is your geo-location?  I'll try to look up phone number.

Maybe, 'Pop out' remains blank until you reach agent?

Firefox 94.0.1