Unable to Open norton360

Norton Security | Norton Internet Security
1

i am unable to open norton 360. when i start windows it shows 360 as running but when i double click on the icon, nothing happens. when i right click on the icon the menu pops up but again nothing

i have tried to uninstall & reinstall it a couple of times & have also tried the norton power eraser with no luck.

ive got no other anti virus software installed although i did install/uninstall avg in between norton installs to check for viruses, 

ccleaner & malware bytes have not found anything either.

i am running windows 7 home premium with norton 360 premier edition.

i have also noticed that internet explorer crashes for some web pages (chrome works fine though)

 

any help would be great

2

i only installed avg after i had problems with 360. i had already installed & installed 360 a couple of times before i tried avg. i used both norton & avg uninstaller both times. before i had this problem i have only norton 360

i have never used id safe

windows 7 is on auto update & i have check to make sure it has the latest update on

i can't run nortons live update because i cannot open 360.

i remember having this problem an age ago & reinstalling seem to solve the problem. This time however after 5 uninstalls reinstalls i am beginning to run out of ideas

3

Maybe a more thorough removal is needed.

 

Please try the steps in the following post by our Guru Phil_D  -  http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-causing-XP-to-report-System-Volume-Information-is-corrupt-or/m-p/1009599/highlight/true#M243333

4

i really dont know what to try next.

i have uninstalled everything i can find with norton or Symantec in the name manually. 

everytime i uninstall or delete something i reboot

i have tried a fresh download of 360 from the website

i have removed all the external hardware (apart from printer) from my machine in case that is causing a conflict some how

i am officially out of ideas :(

5

Hi guinessdave,

 

You stated you used the Norton and AVG uninstaller - did you in fact do what Krusty13 suggeseted:

 

"My suggestion would be to download and run the AVG removal tool - make sure you download the correct version for the product and also either 32-Bit or 64-Bit depending on you system."

 

I ask, as the Norton Removal Tool and the AVG Removal Tool are separate programs which remove their products - very much different from what some folks call a specific program uninstaller (such as using Programs & Features in the control Panel).

 

Did you in fact also run the Norton Removal Tool  in order to totally remove the former N 360 installs?

 

Please let us know the answers to my  questions.

6

Try clearing all Windows temp files. Then navigate to the C:/Windows/Prefetch folder. Delete all files in that folder. These files will be recreated as you run your programs. 

 

Reboot your computer and test.

 

 

 

7

yes i have used both the norton uninstall tool & the avg uninstall tool (mulitple times) with no luck.

 

what i did  manage to do last night was to just about uninstall everything from my machine, including everything that has the words norton or symantic in.

 

i have then reloaded 360 & it has finally worked....yay.

 

i then spent most of the day reinstalling everything from office to winzip etc

 

now i have just notice that 360 will not open again.

 

i think the last time it was working was just before i installed itunes. i will now attempt to uninstall itunes, bonjour & all the other stuff apple installs & hopefully norton will magically come back

 

i will let you know..!

8

so to recap...

 

i have used the correct norton uninstaller

i have manually deleted everything that has norton or symantec from my c drive

i have no other antivirus software (yes i did install avg after the problem occured but have since used the correct uninstaller)

norton will not open when i double click on but says it working

 

i have spent most of my weekend installing & uninstalling various software & just when i get it working again the same problem occurs.

 

is there any posibilty that its a virus which is causing this as i am finding it hard to belive its windows or any other sfotware i have installed?

9

Did you try clearing the Prefetch folder as I suggested above?

 

With iTunes installation, I always seem to have entries in Event Viewer related to the Bonjour Service having problems. When I uninstall Bonjour, those errors stop.

 

 

 

10

i am unable to open norton 360. when i start windows it shows 360 as running but when i double click on the icon, nothing happens. when i right click on the icon the menu pops up but again nothing

i have tried to uninstall & reinstall it a couple of times & have also tried the norton power eraser with no luck.

ive got no other anti virus software installed although i did install/uninstall avg in between norton installs to check for viruses, 

ccleaner & malware bytes have not found anything either.

i am running windows 7 home premium with norton 360 premier edition.

i have also noticed that internet explorer crashes for some web pages (chrome works fine though)

 

any help would be great

11

Are you double clicking the desktop shortcut?  Perhaps that is corrupted.  Can you try clicking the tray icon  -  Norton 360 Tray Icon.PNG.  Can you go the Start menu > All Programs and try launching N360 from there.