Unable to register for Backup!

Norton Security | Norton Internet Security
1

Hello, desperately hoping someone can help me because I am extremely frustrated trying to solve my issue!

 

Okay, so background information: the laptop I am using was used by someone else previously who had Norton 360 installed under their email address. This elapsed ages ago and when the laptop was back in my possession I decided to renew the Norton 360 but purchased the renewal under my own email address.

 

That is all okay, Norton 360 is registered to me and works, I have linked the upgrade to my account.

 

However, I am unable to use the Online Backup that comes with Norton 360. When I go to register for the Online BU, the previous persons email address pops up - I click to change the email address and try to sign in using my details. However, each time I do this I get the following error:

 

"Setting up your online backup and registering your product is NOT COMPLETE.

This product was already registered to a different Norton Account on Saturday, October 22, 2010.

To correctly setup Online Backup access, please click RETRY now to sign into the Norton Account."

 

This is so annoying because as I mentioned, the new product that I downloaded IS registered to me! Please tell me there is a solution to this - otherwise I'm going to feel a little ripped off since I'm not able to use all the features of the product!

 

Thanks!

2

Hi Pixi3xdust.

 

Welcome to the Norton Community Forums. :smileyhappy:

 

I personally do not know of a solution to this.  I have not come across it before.  It is possible that someone else here may know of a simple solution but to get it sorted out quickly I would recommend that, as it is an online and a licence issue, you should contact the free 24 hrs Norton online Chat.  Hopefully the Norton staff there will be able to resolve it fairly quickly.

 

You should be able to get there via this link.

 

Good luck, and do let us know how you get on.