Unable to retrieve activity for son's android phone

I have 2 kids on this program, one I can read without difficulty, the other one, when I try to see his hours, it says, unable to retrieve activity.  Why?

Hi Huber,

Our records show you are able to retrieve all activities except location activity.  You are seeing  the error "unable to retrieve activity" in activity summary section for location.

Please update the child's location house rules once again to get mapped properly.

Please let us know if this helps to solve the issue after the location policy updates.

 

Thanks

Katie

Hi Huber,

Can you please send me the following information by private message via the forum by clicking Inbox at upper right hand corner?

1. Your Norton Family account email address

2. The kid's profile name

Thanks

Katie