Unable to upgrade

Norton Security | Norton Internet Security
1

With the trouble I've had with the SafeWeb icons, I downgraded to the Standard Edition of N360v6.  All was running great, even the icons were back.  So I right-clicked the Norton icon in the System Tray and clicked Check for New Version as I had had good results upgrading this way before.

 

All seemed to go well and when asked, I restarted.  This is where my latest problem began.  On restarting, N360 would not appear on screen, so after waiting and waiting, I pushed the Windows button and located N360 and right-clicked the program when Windows Explorer froze.  I can move my pointer around, but if I move it near the System Tray, or near the Start Menu I only see the spinning circle.

 

Update

 

Whenever I try to start N360 I get a pop-up saying Windows Explorer is not responding.  I can Restart the program, Close the program, or Wait for the program to respond.  I've been waiting for around 10 minutes or more already.

 

Any suggestions?

2

Trying to uninstall from Windows Control Panel and now on screen shows Initializing Norton 360 please wait.  This has been on screen with no change now for another 10 minutes!

3

Have you tried a full sytem shut down? Not just a restart.

 

 

 

4

I went through the whole process from start to finish again.

 

Two things I did differently this time were;

 

  1.  Completely updated v6, restarting where required, until no more updates were available before upgrading to v20.
  2.  Waited!  This time I did not try opening Norton 360 and it looked for several minutes that v20 wasn't going to open, but it did eventually.  Restarted, updated and restarted one more and -

Everything is now up and running.  I urge anyone who is upgrading to just sit tight, be patient and wait for Norton 360 to do it's thing.

 

One other thing that I noticed was the downloader was very new.  Please see the following image for details.

 

N360 Downloader.PNG

 

Notice the Trust level.