Unable to use disk optimization on Norton 360

Norton Security | Norton Internet Security
1

norton is warning me about that i need to do the disk optimization, but when i click on fix, i see it fixing for one second, then everything goes blank on the norton page. someone please help. thank you

2

Hi zemo333,

 

Which version of Norton 360 are you running? Please open Norton 360, go to "Help & Support", and then to "About".

3

Version: 3.0.0.135

Message Edited by zemo333 on 12-05-2009 10:38 PM

4
zemo333 wrote:
Version: 3.0.0.135
Message Edited by zemo333 on 12-05-2009 10:38 PM

Hi zemo333,

 

The latest version of Norton 360 is version 3.5 - which means that you can upgrade to the latest version (for free). Please do the following: depending on the edition of Norton 360 you have got (Standard or Premier), download the full and latest installation package of Norton 360 from the appropriate link below and save it to your computer:

 

Norton 360 Standard Edition version 3.5

http://www.norton.com/n360s_3

 

Norton 360 Premier Edition version 3.5

http://www.norton.com/n360p_3

 

Then install Norton 360 version 3.5 over your current version. Please post back with the outcome and tell us if this solves the problem. 

 

Message Edited by Yaso_Kuuhl on 12-06-2009 10:18 AM
5

Hi Zemo333,

 

Before trying reinstalling Norton 360, try to run LiveUpdate repeatedly until you receive all the available updates. Then restart the computer and try to run Disk Optimization again.

 

Yogesh

6

I should have added that if you do not receive the 3.5 patch via LiveUpdate, then you will have to download the installation package and install it over your current version :-)

Also, I did not recommend reinstalling Norton 360 - I suggested upgrading to the latest version (from 3.0 to 3.5). Sorry if that was unclear :-)

Message Edited by Yaso_Kuuhl on 12-06-2009 03:26 PM
7

thank you Yaso_Kuuhl, you have fixed my problem with norton 360. 

8

Glad it worked for you, zemo333 ;-D