I have Norton 360 on my Windows 11 but recently it suddenly started showing the error message "We are unable to verify your subscription due to an internal error. Contact Support for assistance."
I already tried the Remove and Reinstall tool. I still get the same thing. I also have a default browser.
Please help.
Glad to hear. Good luck.
Hello
Its on a W11 pc.
I removed Norton, restarted pc and reinstalled and it works again.
Got the login screen and a tutorial.
Thx for the help.
Support said the problem was probably because some newly installed program or download corrupted Norton. He managed to completely uninstall Norton 360, clean up the corruption, and reinstall it. Try contacting them on Live Chat.
John Yen:I'm the original poster. I asked Norton Support for help and they solved my problem. Someone else seemed to have the same problem. I suggest they talk to Support. Thanks.
Thanks...any idea what the issue was...what Norton Official Support did that solved your problem?
I'm the original poster. I asked Norton Support for help and they solved my problem. Someone else seemed to have the same problem. I suggest they talk to Support. Thanks.
ackam locquet:Its from 3rd party.
The support says no problems with norton.
Subscription is still active for 9-7-2024
In settings enter product key doesn't work.
Norton Official Support says your Norton install has no problems?
Are you also W11?
Are you also seeing:
"We are unable to verify your subscription due to an internal error. Contact Support for assistance."
And Norton Official Support does not offer help for verifying your subscription?
Does Norton LiveUpdate run?
Does Norton Quick Scan run?
Does Restart (not Shut down) machine help?
Did you run Norton Remove and Reinstall Tool > Advanced Options > Remove Only [info here]?
Sorry, I'm not understanding why/how Norton Official Support says your Norton install has no problems.
Hello
Its from 3rd party.
The support says no problems with norton.
Subscription is still active for 9-7-2024
In settings enter product key doesnt work.
Curious, where/how you acquired Norton subscription? 'buy.norton.com' or '3rd party vendor'?
What's your Subscription Ends On: date here > https://my.norton.com/extspa/account/subscriptions
Norton thinks your subscription expired? Device date/time correct?
Did you run Get Support?
Did you run Subscription Status?
Did you try Enter Product Key?
Were my machine. I'd Contact Norton Official Support.
Any solution for this?
Have the same problem.
Were my machine. I'd Contact Norton Official Support.
Norton Official Support is via Chat or Phone. No Email support.
Support request generates case number/identity verification code.
Chat Support offers save & print transcript.
~ Contact Norton Official Support ~
Please review related posts in another thread:
Maybe, share your geo-location/country.
Maybe, I can post Norton Official Support phone number, if you want?
Norton Official Support via social media.
Norton Official Support via social media pics.
https://community.norton.com/en/comment/8549426#comment-8549426
I bought my Norton 360 directly from Norton. My subscription doesn't expire until 5/28/2024.
I've tried Get Support and it found nothing wrong. Subscription Status and Enter Product Key both don't work. I click on them and nothing happens.
Curious, where/how you acquired Norton subscription? 'buy.norton.com' or '3rd party vendor'?
What's your Subscription Ends On: date here > https://my.norton.com/extspa/account/subscriptions
Norton thinks your subscription expired? Device date/time correct?
Did you run Get Support?
Did you run Subscription Status?
Did you try Enter Product Key?
If no joy....
Message: "Internal error: We were unable to verify your subscription due to an internal error..."
Please Contact Norton Official Support
Norton Official Support is via Chat or Phone. No Email support.
Support request generates case number/identity verification code.
Chat Support offers save & print transcript.
~ Contact Norton Official Support ~
Please review related posts in another thread:
Maybe, share your geo-location/country.
Maybe, I can post Norton Official Support phone number, if you want?
Norton Official Support via social media.
Norton Official Support via social media pics.
https://community.norton.com/en/comment/8549426#comment-8549426
I did run Norton LiveUpdate from the tray but it says failed to complete and that my subscription is expired. Norton QuickScan can't run. It says my product is inactive. Restart does not help. Also did the Remove Only and it doesn't fix the problem.
Does Norton LiveUpdate run?
Does Norton Quick Scan run?
Does Restart (not Shut down) machine help?
Did you run Norton Remove and Reinstall Tool > Advanced Options > Remove Only [info here]?
fwiw ~
Message: "Internal error: We were unable to verify your subscription due to an internal error..."
https://support.norton.com/sp/en/us/home/current/solutions/v115292768
Please post progress:
Norton Official Support is via Chat or Phone. No Email support.
Support request generates case number/identity verification code.
Chat Support offers save & print transcript.
~ Contact Norton Official Support ~
Please review related posts in another thread:
Maybe, share your geo-location/country.
Maybe, I can post Norton Official Support phone number, if you want?
Norton Official Support via social media.
Norton Official Support via social media pics.
https://community.norton.com/en/comment/8549426#comment-8549426