Unauthorized charges for "add-on" products. No place to get a company response. Promised it was removed in a "chat", but still billed and now a second "service" that I did not approve charged to my credit card. Where do you initiate and have verifiable conversations with this company?
Hello @Donald L Thomas
Hello @Donald L Thomas
Welcome to Norton Community
Did you cancel recurring subscription service & delete billing information?
Care to share the "add-on" and "service" that were unauthorized charges?
Do you run Norton subscription/s...at this time?
Maybe, you ran Trial/s that were not cancelled?
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- Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
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We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Another benefit of subscribing to our automatically renewing subscription is that you gain the benefits of the Norton Virus Protection Promise.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
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Users report that ~30 days before subscription term expiry date.
Users are not able to change recurring subscription service status.
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Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
Do you want to request a refund? Are you within 60 days of purchase date?
Please review: https://community.norton.com/en/comment/8552191#comment-8552191
Donald L Thomas:
Where do you initiate and have verifiable conversations with this company?
I usually copy/paste my Norton support chat transcripts.
I usually copy/paste my Norton support social media messages.
Please review: How To - Contact Norton Official Support