A few days ago I couldn't get on the internet with Google Chrome, I got an error screen saying "Error 138 (net::ERR_NETWORK_ACCESS_DENIED): Unable to access the network." and it tells me this may be due to a firewall blocking it. This never happened before and I only have Norton 360 on my computer.
I went to open Norton but nothing happens, tried it 5 or 6 times. Eventually a dialoge box comes up saying an "Unexpected error". So now I cant open norton, or cant use google chrome. To be able to get on the internet I made internet explorer my default web browser, but now that can also not open a web page. When I try and troubleshoot it says it cannot find the problem.
I've now resorted to using firefox (didnt even realise it was installed on my computer) but i'm just waiting for it too to stop working. Any suggestions?
A few days ago I couldn't get on the internet with Google Chrome, I got an error screen saying "Error 138 (net::ERR_NETWORK_ACCESS_DENIED): Unable to access the network." and it tells me this may be due to a firewall blocking it. This never happened before and I only have Norton 360 on my computer.
I went to open Norton but nothing happens, tried it 5 or 6 times. Eventually a dialoge box comes up saying an "Unexpected error". So now I cant open norton, or cant use google chrome. To be able to get on the internet I made internet explorer my default web browser, but now that can also not open a web page. When I try and troubleshoot it says it cannot find the problem.
I've now resorted to using firefox (didnt even realise it was installed on my computer) but i'm just waiting for it too to stop working. Any suggestions?
Not at all, I've even tried restoring my computer to a previous date and while this fixes the problem with google chrome for a while (maybe half a day if im lucky), i still cannot open Norton 360.
Unfortunately, system restore (which is not a disk image) doesn't always put everything back where it needs to be, and is pretty much guaranteed to break security software. So that is almost certainly why your Norton is no longer working. To fix it, you will have to remove and reinstall your Norton product, but this should get you back in business with a minimum of difficulty.
You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Be sure to take advantage of any opportunity you are offered to save your Norton settings, so they can be reloaded by Norton 360 when you reinstall it later in the process. Reboot your computer when the uninstall is complete.
Download and run the Norton Removal Toolto ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
There's no Chrome support in Norton 360...yet (but it's rolling out with the 2012 versions).
There's no compatibility issue: you can run Chrome with no problem on a system with Norton 360 installed; you just won't have access to the Norton Toolbar, or your Identity Safe data, or Safe Web integration in your browser like you would with Internet Explorer or Firefox.
You may be able to straighten this out by contacting the helpful folks at Norton's Live Chat customer support. They're wizards with subscription issues--and I imagine if you can provide them with an order number or the credit card number used to make the purchase or maybe even just your e-mail address, they may be able to provide you with the serial number...or even just activate your subscription right there so you can log back into your Norton Account and download.
Actually, it's all sorted, found my product serial number in my account. Was able to download Norton again and all the issues are now fixed. We can all sleep easy tonight, thanks for your help folks!