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How did you un-Install it? Did you use the Norton Removal Tool (N.R.T.)?
How do you know that it was the un-Install that caused this? Did you contact your Internet Service Provider (I.S.P.)?
That really isn't that strange. Probably half was installes allready.
Please run the Norton Removal Tool
Apparently the problem is caused by bad/incomplete uninstall. I suppose a Symantec network driver has not been uninstalled correctly.
Floating_Red wrote:How did you un-Install it? Did you use the Norton Removal Tool (N.R.T.)?
How do you know that it was the un-Install that caused this? Did you contact your Internet Service Provider (I.S.P.)?
Message Edited by Floating_Red on 05-31-2008 11:19 PM
When i un-installed it i used the default Add/Remove program built into windows because i wasnt aware that an external uninstall program was needed.
The un-install had a direct effect on my connection because everything was working fine untill i tried un-installing NIS and restarted and since i did that my internet connection failed to work, i phoned up my ISP just to check it wasnt something their end but they told me everything is fine and it must be a technical problem with my specific computer.
Device manager showed my network card wasn't broke and my broadband modem was working yet it couldnt send or recieve any data which lead me to believe it must be a software problem, ie uninstalling norton must of corrupt some core network settings and disabled the internet.
Stu wrote:That really isn't that strange. Probably half was installes allready.
Please run the Norton Removal Tool
Vejdin wrote:
Apparently the problem is caused by bad/incomplete uninstall. I suppose a Symantec network driver has not been uninstalled correctly.
Is it safe to asume then that failure to uninstall NIS properly was most likely the main cause for my internet not working?
It doesnt bother me too much that it happened because im able to get the internet working again but at least if i know what the cause was i can illiminate other things such as viruses, ect.
It makes perfect sense though that not un-installing properly would corrupt the network but its just nice to be sure and get other peoples opinions, especially if you guys know what kind of things NIS is capable of doing or not doing ect
I'll definataly be sure to use the remover tool in the future anyway lol.
Thnx for your help guys, i appreciate it.
Uninstalling the program from Add/Remove programs shouldn't be a problem. Actually, this is the way how Norton should be uninstalled. Using third party software for removing Norton products is not recommended at all. Norton Removal Tool always works, but it should be used when the user is not able to uninstall a Norton product.
You said:
<< because im able to get the internet working again >>
If you told us exactly what you had to do to get "the internet" working again someone might be able to help you work out what happened in this case.
You would need to say a little more clearly what you mean by "internet not working" -- you mentioned data files but what were you trying to do with them? -- and what you did to put this right.
<< I'll definataly be sure to use the remover tool in the future anyway lol. >>
PLEASE DO NOT, unless you have first used the specific entry in Add/Remove Programs and that has failed. NRT does what it says on the download page for it -- it Removes All Norton Programs.
Download and run the Norton Removal Tool
Use the Norton Removal Tool to remove a failed installation or a damaged Norton product.
Warning The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.It means what it says: ALL not Any one you choose. So if you have more than one Norton program, including some mentioned that you might not think of, it will remove them all, not just the one you want to.
Correct; but it gives you the option to re-Install you Internet Protection after you re-Start your computer.
Vejdin wrote:Uninstalling the program from Add/Remove programs shouldn't be a problem. Actually, this is the way how Norton should be uninstalled. Using third party software for removing Norton products is not recommended at all. Norton Removal Tool always works, but it should be used when the user is not able to uninstall a Norton product.
Well then i guess the main reason it didnt uninstall properly is because half way through it asked to insert the NIS Cd which i dont have so i had to click on cancel and restart.
When i restarted, NIS was still on my machine but displayed an error when trying to load it up as well as my internet not working so i guess thats why it didnt uninstall properly and possibly corrupted some files.
Cancelling an uninstallation half way through cant be too healthy.
huwyngr wrote:You said:
<< because im able to get the internet working again >>
If you told us exactly what you had to do to get "the internet" working again someone might be able to help you work out what happened in this case.
You would need to say a little more clearly what you mean by "internet not working" -- you mentioned data files but what were you trying to do with them? -- and what you did to put this right.
<< I'll definataly be sure to use the remover tool in the future anyway lol. >>
PLEASE DO NOT, unless you have first used the specific entry in Add/Remove Programs and that has failed. NRT does what it says on the download page for it -- it Removes All Norton Programs.
Download and run the Norton Removal Tool
Use the Norton Removal Tool to remove a failed installation or a damaged Norton product.
It means what it says: ALL not Any one you choose. So if you have more than one Norton program, including some mentioned that you might not think of, it will remove them all, not just the one you want to.
To get my internet working again i had to reinstall everything on my computer to factory settings.
A complete reinstallation of windows another words.
And when i said "internet not working" thats exactly what was happening lol, my internet connection wasnt working. The little lights on my modem labelled "Send" and "Recieve" wasnt flashing to indicate any data was being sent through my broadband internet, ie my computer couldnt establish a connection to the internet due to a software/configuration problem on my machine possibly due to the result of NIS not uninstalling properly.
*Add/remove to uninstall NIS
*Half way through uninstalling it asks for cd
*I click cancel and restart
*Once restarted NIS is still on my machine but displays an error when trying to load + internet connection no longer works
*Try everything to get internet to work, reconfigure internet account, reinstall network card drivers ect but still no luck.
*Reinstall computer, windows ect..set up internet connection again and it works fine.
*Posts on this forum lol.
Oh I only have NIS anyway so no worries with the removal tool, its the only product that it can uninstall.
Floating_Red wrote:
Correct; but it gives you the option to re-Install you Internet Protection after you re-Start your computer.
Would this happen even if it didnt uninstall correctly?
Thanks for your posts guys, its greatly appreciated.
Greetings,
I believe what Floating_Red means is that after you run the Norton Removal Tool and restart the computer, you'll be redirected to a Knowledge Base article that can help you to get your product installed again (provided that you are connected to the Internet).
FYI, the Norton Removal Tool is provided by Symantec; it is not a third-party tool as may have been implied in an earlier post.
I have seen a number of cases where a corrupt installation of Norton Internet Security or Norton Personal Firewall causes a loss of connectivity. In this situation, our recommendation is to use the Norton Removal Tool if removing the product through the Control Panel does not fix the problem.
Please let us know if we can be of further assistance.
jgreen: I believe what Floating_Red means is that after you run the Norton Removal Tool and restart the computer, you'll be redirected to a Knowledge Base article that can help you to get your product installed again (provided that you are connected to the Internet).
That is what I meant.
With regards to it working whether it had a bad un-Installation, then it would still come up since it automatically does this once you have re-started your computer and Connected to the Internet since it is a Web Page that Loads up with the Option of which Internet Protection to Install; I have yet to come across a bad un-Install using N.R.T..
With regards to N.R.T. removing all Norton Products Installed - it lists which ones it un-Installs - symantec should have an Option for which Norton Products to un-Install using N.R.T..
anonymous08 wrote:
[ ... ]
To get my internet working again i had to reinstall everything on my computer to factory settings.
A complete reinstallation of windows another words.
And when i said "internet not working" thats exactly what was happening lol, my internet connection wasnt working. The little lights on my modem labelled "Send" and "Recieve" wasnt flashing to indicate any data was being sent through my broadband internet, ie my computer couldnt establish a connection to the internet due to a software/configuration problem on my machine possibly due to the result of NIS not uninstalling properly.
[ ... ]
Thanks for the explanation.
Networking is my weak spot but so far when I have had network connection problems I have been able to sort them out, with some help, without having to do a complete reinstall of Windows and applications.
I appreciate the problem when you can't communicate but I'm lucky that I have a laptop that is LAN'd to my router.
My ISP (RoadRunner) supplies diagnostic and repair software and Windows has it built in too. As often as not the use of the command line ipconfig /renew puts things right. Drop ipconfig into the HELP search box and check out the various switches.
jgreen wrote:Greetings,
I believe what Floating_Red means is that after you run the Norton Removal Tool and restart the computer, you'll be redirected to a Knowledge Base article that can help you to get your product installed again (provided that you are connected to the Internet).
FYI, the Norton Removal Tool is provided by Symantec; it is not a third-party tool as may have been implied in an earlier post.
I have seen a number of cases where a corrupt installation of Norton Internet Security or Norton Personal Firewall causes a loss of connectivity. In this situation, our recommendation is to use the Norton Removal Tool if removing the product through the Control Panel does not fix the problem.
Please let us know if we can be of further assistance.
Ah i see, well i kind of just wanted to completely uninstall it instead of re-installing, i would of used the removal tool after a corrupt uninstallation but then i would need to download it and without the internet working thats pretty difficult lol. After putting my computer back to factory settings NIS was loaded again by default (pre-installed with pc) and i successfully uninstalled it using the Removal Tool without any further problems or loss of internet connection like last time.
Thnx for your input.
Floating_Red wrote:jgreen: I believe what Floating_Red means is that after you run the Norton Removal Tool and restart the computer, you'll be redirected to a Knowledge Base article that can help you to get your product installed again (provided that you are connected to the Internet).
That is what I meant.
With regards to it working whether it had a bad un-Installation, then it would still come up since it automatically does this once you have re-started your computer and Connected to the Internet since it is a Web Page that Loads up with the Option of which Internet Protection to Install; I have yet to come across a bad un-Install using N.R.T..
With regards to N.R.T. removing all Norton Products Installed - it lists which ones it un-Installs - symantec should have an Option for which Norton Products to un-Install using N.R.T..
I cant remember a webpage showing up again when i restarted but i did note that the software produced an error when i tried to load it up after reboot, i guess the incomplete uninstallation corrupt the program and stopped it working.
All has been resolved now though :).
huwyngr wrote:Thanks for the explanation.
Networking is my weak spot but so far when I have had network connection problems I have been able to sort them out, with some help, without having to do a complete reinstall of Windows and applications.
I appreciate the problem when you can't communicate but I'm lucky that I have a laptop that is LAN'd to my router.
My ISP (RoadRunner) supplies diagnostic and repair software and Windows has it built in too. As often as not the use of the command line ipconfig /renew puts things right. Drop ipconfig into the HELP search box and check out the various switches.
Lol yeah i was pretty sure i could do it out without having to reinstall everything but everything i tried just failed to work, i think it might of had something to do with the network card configuration or a corrupt file relating to it ect.
I think i tried messing around with the ipconfig command but didnt have any luck.
Thanks to everyone for replying, everythings running smoothly now, i appreciate your help.
:)