Hi,the battery was low on my samsung galaxy s mobile and during recharge i turned the phone off.When i turned the phone on and put my pin no. in Norton blocked it with the view that the sim card had been removed.I do not remember setting up a password or buddie system and have tried numbers from people i know with all the variations of unlock,space and no space and without a 0 in front.As far as i can tell it is using mobile security 2.0 as it doesn't have unlock help. I am getting desperate!!!
Hi,the battery was low on my samsung galaxy s mobile and during recharge i turned the phone off.When i turned the phone on and put my pin no. in Norton blocked it with the view that the sim card had been removed.I do not remember setting up a password or buddie system and have tried numbers from people i know with all the variations of unlock,space and no space and without a 0 in front.As far as i can tell it is using mobile security 2.0 as it doesn't have unlock help. I am getting desperate!!!
Hi dnevatte
Welcome to Norton Community Forum
It is good to hear that you have your phone unlocked .
It sounds like you are using a early version of NMS as you
mentioned you could not remember setting up any buddies,
that has changed now with the newer version of NMS.
It would be a great idea to update to the latest free
version of NMS being 2.5
.And to set up and use the Anti-theft feature in 2.5 you must enter at
least one buddy.
It is a very important feature so if you do forget your password
or you loose it a buddy can unlock your phone with a SMS command.
You will find more info about that on the Norton Mobile Knowledge Base Forum-
http://community.norton.com/t5/Norton-Mobile-Knowledge-Base/bd-p/mobile_kb
And if you would like to add even more security you might like to upgrade to the Full
Version and add the Anti-theft plugin features. Well worth it.
Cheers.
Edit to fix some typos
Não consigo desbloquear meu telefone de jeito nenhum. Ja tentei de varias formas, ja mandei varias mensagens e nao consegui. E a senha nao consigo lembrar também. Meu irmão colocou esse programa e agora estou a ponto de enlouquecer porque estou precisando do celular.
Hi mnsmarcos.
Estou usando o Google Translate para responder. Espero que isso faz sentido.
Bem-vindo à comunidade.
Você sabe qual a versão do Norton Mobile Security você tem no seu telefone? Quando foi instalado ou atualizado?
Você ou seu irmão configurar qualquer "buddies"? Não há nenhum ponto em qualquer um que não seja um "buddy" lhe enviando uma mensagem SMS se o telefone está bloqueado e você não se lembre da senha.
Você deve ser capaz de desbloquear sem enviar nenhuma mensagem, se você pode se lembrar da senha.
=======================
English version for other readers and in case Google got it badly wrong:-
I am using Google translate to respond. I hope it makes sense.
Welcome to the community.
Do you know what version of Norton Mobile Security you have on your phone? When was it installed or last updated?
Did you or your brother set up any "buddies"? There is no point in anyone other than a "buddy" sending you a SMS message if the phone is locked and you do not remember the password.
You should be able to unlock without sending any message if you can remember the password.
ESTIVE CONVERSANDO COM ELE SOBRE QUAL NUMERO ELE COLOCOU COMO AMIGO PARA DESBLOQUEAR E ELE ME DISSE QUE COLOCOU O "MEU PROPRIO NUMERO" QUE JA ESTAVA NO CELULAR. COM ISSO EU NAO ENTENDI COMO VOU FAZER AGORA.
SIM, NÃO SEI QUAL A VERSÃO DO PROGRAMA NÃO. FAZIA TEMPO UNS QUATRO MESES QUE EU NAO ATUALIZAVA A LICENÇA DE USO E FIZ ISSO POR ACASO. POR ISSO NAO LEMBRO A SENHA.
Hi mnsmarcos
You could try the buddy command from your brothers mobile by following
these instructions which are the same ones given in the Norton Mobile
Knowledge Base Forum for the earlier version of NMS-
http://community.norton.com/t5/Norton-Mobile-Knowledge-Base/How-do-I-unlock-my-device-using-a-buddy/td-p/525758
Instructions translated with Google Translate-
How do I unlock my device using a buddy?
You can unlock your device by sending simple text message (SMS) from a buddy’s mobile to your mobile.
Contact one of the buddies that you have added to your buddy list and have them send the following text message (SMS):
unlock buddy_mobile_number
Note: Make sure that you do not include the sign, country code, or a leading 1 or 0 depending on your buddy's location.
Following are few examples :
For US:
If your buddy's mobile number is (213)456-7890, send the following text message to unlock:
unlock 2134567890
For UK:
If your buddy's mobile number is 07512 345678, send the following text message to unlock:
unlock 7512345678
For India:
If your buddy's mobile number is 9876543210, send the following text message to unlock:
unlock 9876543210
For Sweden:
If your buddy's mobile number is 0708-12 34 56 , send the following text message to unlock:
unlock 708123456
For Japan:
If your buddy's mobile number is 901 234 5678, send the following text message to unlock:
unlock 9012345678
For Finland:
If your buddy's mobile number is 50 123 4567 , send the following text message to unlock:
unlock 501234567
For Norway:
If your buddy's mobile number is 9876 5432 , send the following text message to unlock:
unlock 98765432
I hope this information can assist you with your issue.
Cheers.
oi mnsmarcos
Você poderia tentar o comando amigo de seus irmãos móvel, seguindo
estas instruções, que são as mesmas dadas no Mobile Norton
Forum da Base de Conhecimento para a versão anterior do NMS-
Instruções traduzido com o Google Translate-
Como faço para desbloquear o dispositivo usando um camarada?
Você pode desbloquear seu aparelho através do envio de mensagem de texto simples (SMS) de móveis de um amigo para o seu celular.
Contato com um dos amigos que você adicionou à sua lista de amigos e tê-los enviar a seguinte mensagem de texto (SMS):
desbloquear buddy_mobile_number
Nota: Certifique-se que você não incluir o sinal, código do país, ou um líder ou 0, dependendo da localização do seu amigo.
Seguem-se alguns exemplos:
Para os EUA:
Se o número de telemóvel do seu amigo é (213) 456-7890, enviar a seguinte mensagem de texto para desbloquear:
desbloquear 2134567890
Para o Reino Unido:
Se o número de telemóvel do seu amigo é 07512 345678, enviar a seguinte mensagem de texto para desbloquear:
desbloquear 7512345678
Para a Índia:
Se o número de telemóvel do seu amigo é 9876543210, enviar a seguinte mensagem de texto para desbloquear:
desbloquear 9876543210
Para a Suécia:
Se o número de telemóvel do seu amigo é 0708-12 34 56, enviar a seguinte mensagem de texto para desbloquear:
desbloquear 708123456
Para o Japão:
Se o número de telemóvel do seu amigo é 901 234 5678, envie a seguinte mensagem de texto para desbloquear:
desbloquear 9012345678
Para a Finlândia:
Se o número de telemóvel do seu amigo é 50 123 4567, envie a seguinte mensagem de texto para desbloquear:
desbloquear 501234567
Para a Noruega:
Se o número de telemóvel do seu amigo é 9876 5432, enviar a seguinte mensagem de texto para desbloquear:
desbloquear 98765432
Espero que esta informação pode ajudá-lo com seu problema.
Cheers.
Note that depending on the version that is being used, the buddy's phone number may not be required.
Re: Buddies and Using Codes
11-14-2011 02:21 PM
The change for buddy unlock was made in version 2.5. All earlier versions would require the buddy's phone number in the command and would allow you to set up antitheft without a buddy. In 2.5 you are required to set up at least 1 buddy to prevent these situations. If we could know what version of NMS you have installed (a when and from where would help if you're unsure).
Erik
Technical Product Manager
Symantec Corporation
Technical Product Manager
Symantec Corporation
Hi mnsmarcos.
Se você ainda não atualizou o software em 4 meses, então você precisa ter o seu "buddy" para enviar uma mensagem de texto para o seu telemóvelbloqueado a partir de seu telefone deve ser
unlock 987654321
Onde o número 987654321 é o seu "buddy" número de telefone móvel sem quaisquer caracteres não numéricos ou qualquer zero à esquerda, ou código de discagem internacional. A palavra "unlock" deve ser em letras minúsculas e não há apenas um espaço entre "unlock" e do número.
Boa sorte.
-----------------
English original:
If you have not updated the software in 4 months then you need to get your "buddy" to send a text message to your locked phone from his phone it should be
unlock 987654321
Where the number 987654321 is your "buddy's" mobile phone number without any non numeric characters or any leading zero, or international dialing code. The word "unlock" must be in lower case and there is only one space between "unlock" and the number.
Good luck.
hi,
i am using My Samsung Glaxy Y & now when i change the network from 1 state to another there are no network in my phone so i switch offf & switch on it agin now its show the security & my buddy send me alsmot 10 msg but its still lock plz help me i need to ulock it ASAP
Sorry Guy but now its unlock thanks for u'r supports :)
Hi MAXSAN20
Welcome to the Norton Community Forum. :)
That is good news that your device is unlocked.
If you have any problems in the future with NMS
you can always come here to forum for assistance.
Cheers
i have a new phone and a new sim card we do not know if it is activated yet, and we cant find it out as the phone has locked itself the code i'm sure i used isnt working and my buddy isnt working either. what can i do next to unlock my phone
teresasecker wrote:i have a new phone and a new sim card we do not know if it is activated yet, and we cant find it out as the phone has locked itself the code i'm sure i used isnt working and my buddy isnt working either. what can i do next to unlock my phone
Hi teresasecker
Welcome to The Norton Community Forum :-)
Do you know what version of NMS you have installed on the device?
Is it 2.0 or 2.5 ?
If NMS asked you to set up a buddy when you activated the Anti-Theft
features all that the buddy has to do is SMS from his buddy phone
to your locked phone number the message-
unlock
No number is required in the message with NMS version 2.5.
But if you have earlier version of NMS that has not been updated then
you will have to follow the steps with the buddy SMS message in the
link provided -
If you have any more problems or need more help just come back
to the Forum as we are glad to assist..
Cheers :-)
PS Let us know how you go.
Hi I have a Samsung galaxy s2 I removed my Simi card and put it back in then the Norton security locked it, I can't remember if I set a password , the buddies number is an international number and I don't receive any text message from him, I will be grateful if you help me to unlock my phone many thanks.
Hi n_hussaini
Welcome to the Community.
The good news is - the software is doing what it is supposed to!
If you have any Buddies set then a password must have been set, as you cannot set up buddies without entering one. Therefore the first thing to do is to try and remember the password.
Although I am not aware of anyone using an international call to unlock NMS there is a good chance that it should work so just ask your buddy to send the unlock message. I am intrigued as to why you should have set up a buddy who is abroad and you do not receive messages from, however you should have at least two buddies so why not contact the second one?
One last thought. Did you have the Norton Anti-Theft plugin activated?
Please feel free to come back if the above does not help.
hi my budie has sent me the text but still not able to unlock my samsung galaxy s2 and i dont have the second budie and no i didnt have the anti theft plugins thank yo
Hello again n_hussaini.
In that case you are pretty much down to continuing to try and remember your password. :-(
Do you know what version of NMS you have? What message did your buddy send to you? I ask as there are two formats for the unlock message. The current one in which the message should just be "unlock" (without the quotation marks) and the older one which was "unlock 987654321" where the number 987654321 represents your buddy's number without any international dialing codes, preceding zeros, spaces or other non numeric characters. So if he sent one of these formats and it did not work you might ask him to try the other.
Good luck.
hi again, i dont know what version im using and my budie snet me the text unlock, space and his number without country code or 0 zero and it didnt work thanks
thank you very very much its unlocked now thanks for your help bye