Hi from Perth Australia. Has anyone had the problem of trying to update their email address in My Account?. Upon logging in my old email address was displayed and a note from Norton asking me to update as they were unable to contact me. I clicked the link and got the update profile page and duly changed the required fields. But no luck. I keep being told the address I am submitting is already in use... how can this be?? I have used the same email address to join this forum and receive Nortons verification email !! As for getting a response from Norton, well the 'ask Nathan' link doesn't help, it seems it is a question he is unable to answer. I played around with the name and you can put anything in as long as it has the @ in it and the dot com etc. Doesn't really worry me too much as I never received an email from Norton when I had the old address, but just thought that if they ask you to update and you decide to at least it should work. Cheers.
Hello veneto
Welcome to the Norton Community Forum
Here is the link for customer support in Australia and as Allen has said, chat is the quickest way. Please avoid Nathan and just use the live chat option. Thanks.
Hi from Perth Australia. Has anyone had the problem of trying to update their email address in My Account?. Upon logging in my old email address was displayed and a note from Norton asking me to update as they were unable to contact me. I clicked the link and got the update profile page and duly changed the required fields. But no luck. I keep being told the address I am submitting is already in use... how can this be?? I have used the same email address to join this forum and receive Nortons verification email !! As for getting a response from Norton, well the 'ask Nathan' link doesn't help, it seems it is a question he is unable to answer. I played around with the name and you can put anything in as long as it has the @ in it and the dot com etc. Doesn't really worry me too much as I never received an email from Norton when I had the old address, but just thought that if they ask you to update and you decide to at least it should work. Cheers.