Updating NIS 2007 to NIS 2009

Norton Security | Norton Internet Security
1

Eeek! My thread, for some reason or the other, has vanished! Maybe it was accidentally deleted when the mods were battling a shower of disgusting spam with which some *insert four-letter word here* was flooding the Norton community this afternoon (afternoon in Swiss time). Luckily...I have printed out the instructions which have been posted so far. I am posting them again:

 

My computer specs: Sony-Vaio laptop running on Windows Vista Home Premium SP1, about 11 months old; security software: Windows Defender and NIS 2007. The question concerned how to update to NIS 2009 without anything going wrong (because of needing to delete NIS 2007 beforehand).

Summary: one method which was immediately excluded was to install NIS 2009 over NIS 2007, i.e. letting NIS 2009 remove NIS 2007. Not clean enough. Too risky.

 

Preferred method:

remove NIS 2007 using the removal tool (IF THERE IS NO OTHER NORTON PRODUCT ON THE COMPUTER. THE TOOL REMOVES EVERY SCRAP OF NORTON ON THE COMPUTER)

1) First, save NIS 2007 product key to notepad and/or print it out. It will be needed to activate NIS 2009 later on; also, write down Norton account user information (username and password)

2) Download NIS 2009 installer (package of about 64 MB) from...alas, the link got lost with my deleted thread! Sigh.

3) Download Norton removal tool from...lost that link, too.

4) Create manual system restore point (my suggestion)

5) Disconnect from internet (my suggestion)

6) Deactivate Windows Defender and any other security software. Leave NIS on, however. The tool will unload it automatically during the deinstallation process

7) Run removal tool once. Reboot (this step should follow automatically)

8) Install NIS 2009 (said to take less than 1 minute)

9) Activate NIS 2009 with product key and run LiveUpdate

 

The only thing I'd need are the missing links for the Norton removal tool (for Windows Vista) and NIS 2009 installer package (for Windows Vista). 

 

Thanks and credit for the information and instructions go to (scrambles around the printouts):

mo, johna Guru, yogesh_mohan and Rohit1gupta.

 

I am too exhausted to do any deinstallations and installations now. The Windows Defender false positive gave me a rather sleepless night, and today, the public transport broke down when I was coming home from Uni, I had to walk a lot of the way home...in high heels on a wet and uneven ground...*sweat*.

2

Eeek! My thread, for some reason or the other, has vanished! Maybe it was accidentally deleted when the mods were battling a shower of disgusting spam with which some *insert four-letter word here* was flooding the Norton community this afternoon (afternoon in Swiss time). Luckily...I have printed out the instructions which have been posted so far. I am posting them again:

 

My computer specs: Sony-Vaio laptop running on Windows Vista Home Premium SP1, about 11 months old; security software: Windows Defender and NIS 2007. The question concerned how to update to NIS 2009 without anything going wrong (because of needing to delete NIS 2007 beforehand).

Summary: one method which was immediately excluded was to install NIS 2009 over NIS 2007, i.e. letting NIS 2009 remove NIS 2007. Not clean enough. Too risky.

 

Preferred method:

remove NIS 2007 using the removal tool (IF THERE IS NO OTHER NORTON PRODUCT ON THE COMPUTER. THE TOOL REMOVES EVERY SCRAP OF NORTON ON THE COMPUTER)

1) First, save NIS 2007 product key to notepad and/or print it out. It will be needed to activate NIS 2009 later on; also, write down Norton account user information (username and password)

2) Download NIS 2009 installer (package of about 64 MB) from...alas, the link got lost with my deleted thread! Sigh.

3) Download Norton removal tool from...lost that link, too.

4) Create manual system restore point (my suggestion)

5) Disconnect from internet (my suggestion)

6) Deactivate Windows Defender and any other security software. Leave NIS on, however. The tool will unload it automatically during the deinstallation process

7) Run removal tool once. Reboot (this step should follow automatically)

8) Install NIS 2009 (said to take less than 1 minute)

9) Activate NIS 2009 with product key and run LiveUpdate

 

The only thing I'd need are the missing links for the Norton removal tool (for Windows Vista) and NIS 2009 installer package (for Windows Vista). 

 

Thanks and credit for the information and instructions go to (scrambles around the printouts):

mo, johna Guru, yogesh_mohan and Rohit1gupta.

 

I am too exhausted to do any deinstallations and installations now. The Windows Defender false positive gave me a rather sleepless night, and today, the public transport broke down when I was coming home from Uni, I had to walk a lot of the way home...in high heels on a wet and uneven ground...*sweat*.

3

Thanks a million, I herewith build you a shrine of everlasting gratitude and state-of-the-art computer chips…Sorry…am relaxing with this X-File episode called “Kill Switch”…and eating a carrot…lethal combination. :smileyvery-happy:

4
..and eating a carrot...lethal combination.
then the name Bunny can be used instead of Duck in your name Moby_Duck..:smileywink:
5

Moby_Bunny? Teehee :smileyvery-happy: I thought of Moby_Duck because when I and my parents went on holiday to the US many years ago, we visited Seattle, and there was this ENORMOUS cross between a pirate ship and a car rumbling around the streets and blowing its horn (including at three o’clock in the morning). We even met one of the “pirates” in the elevator :slight_smile: Anyway, this rolling car-ship had the name MOBY DUCK painted proudly on its side. Then, a few years later, I was attending a literature lecture, and during one session, the lecturer was discussing Melville’s Moby Dick. He had also brought along a CD with whales singing…the whole class was nearly crying with laughter as he lectured and the whales snorted and howled in the background. All in all, the history behind my choice of forum name is a very hilarious one :slight_smile:

6

Something just occurred to me: is the NIS 2009 installation package from http://www.norton.com/nis09 the most recent version, i.e. NOT the version which is shipped out on CDs/DVDs and therefore “static”? Just asking because usually brand-new programs on data storage media tend to have a few bugs and are obviously not “updateable” :smileywink:. I want to make sure I am downloading the latest version of NIS 2009. 

7

Yes, it is the latest version available globally- 16.2. The shipped versions may be from 16.0 version which was the first release. The next update patch for 16.5 version is available through LiveUpdate, but it may take some time to reach all users around the world since Symantec has released the 16.5 patch in a controlled manner.

8

Yee-ha! Thanks :smileyvery-happy:

9

_______________

 

Eeek! My thread, for some reason or the other, has vanished! Maybe it was accidentally deleted when the mods were battling a shower of disgusting spam with which some *insert four-letter word here* was flooding the Norton community this afternoon (afternoon in Swiss time).

_______________

 

I see that all your threads are intact. Your other thread on the same subject is here.

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=39656

 

It may have disappeared for a few minutes as we might have taken away to avoid getting these hot threads spammed. Sorry for the inconvenience.

 

Thanks!

 

TomV

Norton Forums Moderator

Symantec Corporation

 

 

10

Ooops! And I combed the forums for my thread using the search function and couldn't find it...that was yesterday morning (I think). Must have reappeared during the night when I was sleeping sweetly, deeply, in the silence of the spammers (erm, that was a Silence of the Lambs reference...). Sorry about the double thread - maybe the threads could be merged?

*archi-hyper-mega-embarrassed*

 

 

11

Just read that Norton Internet Security 2009 seems to disable Cisco VPN client/prevent the client from connecting to the internet. I often need the VPN client to connect to my university's library server and to access literature journals, the OED etc. I've still got NIS 2007 and will be installing NIS 2009 over the weekend; is there anything I can do before deinstallation/installation to prevent this problem? E.g. disconnecting to the internet by pulling out the internet cable?

 

Just peeked at my Cisco client for info:

Version 5.0.02.0090

Client Types Windows, WinNT

Transport: IPSec/UDP

 

Don't think it will help much, though...

Message Edited by Moby_Duck on 03-13-2009 09:58 AM
12

When will NIS 2009 version 16.5 be available from the download link? I’m holding off from upgrading to NIS 2009 for now - I don’t want to donwload and install the 16.2 “buggy” version.

Message Edited by Moby_Duck on 03-17-2009 11:00 PM

13

This post has the latest information:

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=40834#M40834
14

Thanks:smileyhappy:

15

Shriek! NIS 2009 16.5 is finally available from the download link…pounce! Yays! I got you babe…

16

Reading reviews on the 16.5 version of NIS 2009, I came across a thread over here which seems to deal with localisation problems. My Sony-Vaio laptop was bought in Hong Kong (and it is specifically an Asian Pacific model), “lives” in Switzerland and is set up in English. Keyboard layout is in German (Switzerland). My NIS 2007 programm is in English. I have downloaded the latest NIS 2009 16.5 installation package from http://www.norton.com/nis09, so this is the American English version. Also, LiveUpdate Notice (it is notifying me that I can upgrade to NIS 2009), when I click on “more information”, sends me to symantec.com - i.e. the American version. In a nutshell: is there any danger of location and therefore any potential liveupdate conflicts/issues due to the package I am downloading? I regard it as the “international” package if the computer is set up in English; or does it depend on where the computer “lives”? Sorry if this sounds odd. Just trying to make sure that I have a problem-free upgrade to NIS 2009.:smileyhappy: Installing NIS 2009 over 2007 does not appeal to me at all. I prefer doing it the removal tool way.

17

Haven't upgraded to NIS 2009...yet...*hangs head*, but have finally written down a so-called "Geheimrezept" (German for "secret recipe") after more searching, reading and a nasty stomach flu which put me hors de service for one whole week. So. I hope this works when I try it out...for me and for others who prefer a clean install (vs. the over-install) and who are still stuck with NIS 2007:

 

1) Print out NIS 2007 key and Norton account information; also, save both to Notepad for later reference

2) Save NIS 2009 installer (the big package) to desktop

3) Save Norton Removal Tool to desktop

4) If Windows Defender is installed: go into Windows Defender settings and deactive the option which allows it to run on startup

5) Create system restore point

6) Close all windows and programs (except for NIS 2007); deactivate Windows Defender (and any other security software). Disconnect from internet by yanking out cable

7) Right-click on Norton Removal Tool icon (in Vista) and run as administrator. Do not do anything during the deinstallation process. Let the tool reboot the computer

8) Run the tool again (not sure if that is really necessary...but lots of people seem to prefer running it twice)

9) After computer has rebooted, deactivate all programs again, right-click NIS 2009 installer icon and run as administrator, let NIS 2009 install

10) When NIS 2009 wants to connect to the internet, plug in cable again and type in NIS 2007 product key (copy-paste from Notepad)

11) Run LiveUpdate

12) Reboot (or is it vice versa - first reboot, THEN run LiveUpdate?)

13) Faint with relief

Note: NIS 2009 and Windows Defender do not like each other, the former will prevent the latter from running on startup.Users seem unsure whether to consider this a bug or a normal consequence of two security programs tearing each other's hair, er, modules out. 

Message Edited by Moby_Duck on 04-25-2009 11:09 PM
18

You have really done your homework and left nothing to chance!  Your Geheimrezept looks like a winner to me.  I think you are going to be impressed with the improvements that have been achieved in NIS 2009 over previous versions. 

19
SendOfJive wrote:
You have really done your homework and left nothing to chance!  Your Geheimrezept looks like a winner to me.  I think you are going to be impressed with the improvements that have been achieved in NIS 2009 over previous versions. 

Lol, thanks:-D I've still got to implement the Geheimrezept...plan to do that on Monday evening, since, due to the fact that it's the weekend, there are less Symantec people and computer gurus around in case something goes...awry...and evening because of the time zone difference :-) What I don't know is whether NIS 2009 requires rebooting after installation, or whether I can run LiveUpdate immediately after activation via product key. Anyway...I'm terribly nervous and paranoid about this whole de/installation process, lol... :-)

20

Compared to a week with stomach flu, the uninstall/reinstall of Norton Internet Security will be a walk in the park (some would say that was not always the case).  Most failed installations occur because of malware already present on the system so run a scan prior to the procedure (I believe Norton offers to do this as part of the installation process but it is better  to use your existing application beforehand as it has the latest virus definitions).  Incompatible software on your computer can also be an issue, as you know, so make sure that there is no other real-time security program on your computer when you install Norton (again, Norton looks for these and will warn you).  If a reboot is necessary it'll prompt you, so don't worry about that.  The new installer that Symantec developed eliminates a lot of the problems that were associated with using the Windows Installer in the past.  It installs quickly and cleanly. 

 

All that being said, if you have any critical data such as school work on the hard drive, as a matter of prudence back it up first by copying it to DVD, CD or thumbdrive.  This is just a standard precaution that will give you peace of mind.  Doing scary things is easier knowing that if anything should go wrong (we are discussing a computer, after all) it will not be a disaster, only an inconvenience.  Insuring the safety of your important data is something you should do any time you introduce a  major change to your system, especially if you are not in the habit of making regular backups.

 

I think you've got everything covered.  You're going to find this much simpler and easier than you are anticipating.  No pressure.  Just remember, we're all counting on you.