Upgrading

I bought secure VPN for my iPhone and would now like to add this programme to my MacBook Pro, my wife's iPhone and her MacBook Air. Can I upgrade from a single device use to 4/5 devices without losing my ongoing 11 months package? If I only had a month to run it would not be an issue, only I have JUST recently renewed.

Any advice?

Hi,

 

please try this out:

1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
- for other languages than English please go to the Norton Update Center: www.norton.com/nuc
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot

7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360 version 5 with the downloaded installer
9. Reconnect to the internet
10. Activate Norton 360 version 5
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)

You can check how the Norton Removal Tool works in this video.


Let us know the results.

PapauZ,

 

I tried what you suggested, but still am getting the same error message when I try to install Norton 360 5.0. When it says it needs to do a compatibility check, it still tells me I need to install "Symantec AntiVirus Central Quarantine". Again I click on install and still get the error message. I can't proceed in installing 5.0 until I get past this point, and it isn't letting me. Any more suggestions?

You must have had a corporate version of Symantec Anti-Virus installed at one time?

If thats the case there are 2 versions of the Norton removal tool.  The one you used is for the consumer (Norton) products.

The Symantec tool for the business products is called "CleanWipe".

 

This topic at the Symantec connect forum tells you the correct way to obtain the tool, as well as maybe a not so correct way. ;)

http://www.symantec.com/connect/forums/how-get-clean-wipe

 

Dave

 

 

 

If you purchased the VPN from the Apple Store, you would need to request a refund for that purchase. You have 60 days to request refunds. Then make your purchase from Norton for a multi user subscription that will allow you to install on all your devices.

As SoulAsylum notes, Support should be able to guide you through that process.

 

Hello Philip. I believe support can better assist you with your subscriptions. Give them a shout here at this link.

Cheers