bjm
That is to show the difference between trying to upload a jpeg file & a pdf file. jpeg displays the graphical contents of the file whereas a pdf shows only the file name, not the graphical content & that is the one that works
I mostly use Gadwin Print Screen, have tried Snipping Tool, both not working. Last time, admittedly
a couple of years or so go, would have used Gadwin which has a choice of 6 output types. When got a few minutes will try a few of the others. Formats PNG, BMP, JPEG, GIF, TIF & EXIF
I’ll take a look.
Try A word document
Word Tif image.docx (24.4 KB)
Appears only Word & PDF works for me. - All others come up with error although file types apparently allowed.
Your comment playing with GPS ?
TEST “PDF”
When “Test send PDF.pdf” is opened, what happens to the file?
a) it appears as a tab in the Internet browser (e.g. Edge) like a picture?
b) or it appears in the download folder where it can then be opened? That’s the case for me 
The file can be just viewed in Word (Word automatically opens it) or, actually saved to your computer as a Word file by pressing ‘Save As’. and saving to a location decided by yourself on computer. Likewise for a PDF document.
Yeah, I posted a few snips [here] [here] using/playing with Gadwin Print Screen (GPS). Sorry, I wasn’t clear.
bjm
Thanks for response.
Sorry about that - did not cotton on ‘GPS’ - severe case of old age. Still comes with error when I try it, either uploading or pasting captured image. ‘Can’t embed media items in a post’ - (authorised extensions: jpg, jpeg, png, gif, heic, heif, webp, avif, svg, txt, pdf, doc, docx, csv, encrypted). Never heard of a lot of these formats - tried all common formats - only ones that work are pdf & docx
We’ll try to call attention:
Thanks
Your reply 16th August enclosing Test Send PDF. In office Outlook comes thru as an attachment PDF - clicking on your graphic brings up issue as attached PDF. The plot thickens.
Note: on my side - clicking pic = larger pic
Note: @mgirons - I’ve masked your email address
https://community.norton.com/t/uploading-screen-shots-in-new-thread-replies/236669/5?u=bjm
Just tested other emails from community - all other included graphics come up with same issue although open in Edge Browser - my head hurts.
If you have edit time…mask your email address.
If no edit time. We’ll ask Mods to mask your email address.
Thanks for that - missed that - cheers
The saga continues - if I right click a graphic in Office Outlook received from community, copy hyperlink address & paste into Edge address bar, can view graphic in edge.
An attempt JPG graphic from Windows 8.1 Laptop using Google Chrome also failed
with same error