Hi @Gerald_Soo, @SoulAsylum, and @bjm,
Thank you for reporting this detection and the whole situation. Let me clarify.
First of all, the detection was truly incorrect and, as such, disabled. I’m sorry for the trouble. Would you run LiveUpdate, try visiting the website again, and let me know the result?
To clarify the URL detection reporting, we’re currently moving to the latest version of Norton Security apps. However, as this is a continuous process, some customers are still using the previous ones. Unfortunately, the reporting process is different for both versions, which can cause the discrepancy described above.
We’ve put the instructions in the article: https://support.norton.com/sp/en/us/home/current/solutions/kb20090410134005EN. So if you:
- See the evaluation on https://safeweb.norton.com/, and think it is incorrect > submit it there via the Submit Review button.
- See the product detection dialog OR internet browser extension block, and think it is incorrect > submit it via our Report False Positive webform.
After 24 hours, try visiting the website again. If Norton still blocks it, we consider it as malicious. If you’re sure that the website is clean, contact our support. We plan to implement a feedback loop to inform about the results of submissions.
Hope it helps and please let me know with any questions.