Happy to hear that everything works now, thank you for confirming.
And thank you for questions!
Our support team is bit larger, so to avoid delays, I suggest contacting us this way. We’ll review the evaluation and let the user/site owner know the status (usually via email or callback if agreed).
For the rest.. I’d say that the email would be, for these purposes, a good option. As mentioned, we’re in the phase of updating to the latest versions of Norton apps, which brings situations and challenges to solve, so please, bear with us.