Hi, One of my clients websites is being blocked for Phishing. They did have a problem about a year ago and where blocked then but the website is totally clean now, on new hosting and there are no problems and not being flagged anywhere else. I have submitted the false positive twice to Nortons via probably channels, this was over two weeks ago but the website is still be flagged. What else can I try? Thanks Ben
Hello @Benjamin_Robertson
Note: after submitting dispute and waiting 48 business hours with no change.
Contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Norton Submission Portal is used for submitting false positive reports.
Verified site owners generally have access to a dashboard where they can see the status of their site and any pending disputes.
If the status of your site has not changed – on the Safe Web public lookup – after 48 business hours – contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have not received a status update.” This often prompts support to escalate the ticket manually.
Care to share website domain (space name/address to break link)
Hello @Benjamin_Robertson
Care to share website domain (space name/address to break link)
Hello @Benjamin_Robertson
Care to share website domain (space name/address to break link)