I have a windows vista home premium 32 bit desktop. It is Ethernet cable connected to a modem router supplied by my cable ISP
My internet connection is via the cable company
So the other day we lost our internet connection
So wife calls the cable company. In the end they had her unscrew the coaxial cable from the modem router then reconnect it and turn on the modem/router power again. Connection was resestablishef
However during the process of trouble shooting with the tech on the phone, he had her access the command prompt in vista
I asked her what command she accessed. She could not recall
Hoping someone can give me some ideas why the cable people needed her to access the command prompt.
I know that nobody will know for certain, but just some general ideas what might be the reason for that